Royal Mail Customer Tracking Automation Request

Good Morning

This is very important feature that we require urgently. Without this we will be forced to find an alternative solution to Shipstation, we ideally we do not want to do.

Please can you give me an idea of the lead time for this.

We would also benefit from this

Hi. I have searching Shipstation support to find how to enable this. And ultimately came across this. This is a must have requirement for us too. Even Royal Mail's own system Click & Drop provides this as a basic functionality. And inputting customer's phone and email manually for each order, when you have hundreds or thousands to fulfil each day is not practical.

Hi @SuperMgr-Sarah, adding you to this chain as well. If you can kindly update. Thank you. 

I've been looking for this too. I came from Click & Drop where it is either enabled and mapped by default for all parcels, or not. Generally I prefer not, because our WooCommerce store already sends 2 emails, and I think it is annoying to have too many communications. However, we have been getting a deliverability problem, whereby tracking says the parcel has been delivered by Royal Mail, and 2 weeks later the customer contacts us asking where the parcel is. By that stage it is far to late to do anything and we have to replace the parcel.

What I suspect has been happening is that the customer doesn't know it has been left outside somewhere, and either the bin men take it away, or the next courier. So a message to say it has arrived means they will look for it straight away.

So please can we have some automation rules to:

1. Enable RM email notifications and map the email field

2. Enable RM SMS and map the telephone field

3. Enable Safeplace and map a field to it.

Many thanks. 

It seems that there are lots of people requesting this feature and I would like to add myself to the list.

Hopefully if enough people request this then it will get noticed. I'm sure it wouldn't be that difficult to implement.

The existing mechanism is such an interface horror... Doing it manually there is a field titled "email message" which according to the help doc is where you put the customer's email address! Any normal person would not realise that the field is mis-titled. 

We have been waiting for this feature for over 6 months. I have been forced to send all my Royal Mail parcels using Shiptheory as a result. This is something that is surely a very easy fix.

Please can someone from Shipstation respond and let us all know when this issue will be sorted.

Any update here?

Hey there @chrisneal - you can absolutely use sms notifications with Royal Mail if you'd like! Check out this article about utilizing this step with RM! 

I hope this helps 🙂 

@Moderator-Davis The solution listed on that page has to be done manually for each order. There seems to be no way to prefill those fields via the API or via an automation (which is the issue).

@Moderator-Davis I see you've replied to other threads but not to my last reply on this thread. Is there any way you can find out if this is on your roadmap? Thanks.

@chrisneal, 

To my knowledge this type of "automatic prefill" is currently not on the roadmap, however that doesn't mean that it wont be in the future! I know we are always looking for adjustments to improve our integrations! 

This will absolutely be reviewed by our team 🙂 

@Moderator-Davis this is very sad (and contrary to what I was previously told at a conference by a Shipstation person). Shipstation is potentially a good platform, but let down with substandard integrations like this. The nearest competitor has this automation available and is also more reliable as it seems to connect to Royal Mail directly instead of via Intersoft, and doesn't go down when Shipstation's connection goes down. I've just had an hour's outage in the run up to collection time so we couldn't generate labels and we were not able to create a manifest, due to "unexpected carrier pipeline error". I'm afraid Shipstation UK needs more love from the dev team to be a serious proposition here, and I am actively looking to migrate away.

@Shipster, 

I wish that I had better news to share, and we of course do not want to see you go. I know that we are always seeking out integration improvements but they can't always happen as fast as we would hope.

@Moderator-Davis Has there been any progress with this?

I'm not sure how long this has been live, but now if you tick the boxes, they are prefilled with the customer email and telephone number. Well done Shipstation.

The Icing on the cake would be the option to select these as default.