Every once in a while, ShipStation will disconnect from our store for any number of reasons; it's not always clear and not always the same reason. In any case, it would be very helpful if we could receive an email alert if ShipStation is not able to establish a connection in the last 12 hours or so.
Thanks!
Hello, @customersuppor2!
Thank you for your suggestion. We’ve passed it along to our development team for review.
Happy Shipping!
-Cara
This seems to happen all to often and is part of the reason we are looking at alternative solutions to Ship Station. We shouldnt need to check the connection every day.
Hello @bradf!
Thank you for your comment! I completely understand that checking the status page daily can feel like an extra task. The great news is that you can sign up to receive alerts directly, so you don’t have to worry about monitoring it yourself. I hope this is helpful! Here’s the link again if you’d like to sign up for notifications about any system issues.
Have a wonderful day!
-Cara
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