We often have sales that are site wide and don't require the customer to enter a code. It would be good to have the packing slip reflect what the customer actually paid instead of the full prices.
New
Show automatic discounts on packing slip
Agreed! Unless I'm missing something, I cannot figure out how to make the deduction for the coupon discount show up on the packing slip. I don't want the customer to think they didn't get the discount when they see the full price listed in the packing slip with no discounts taken. Please advise if this is just a setting I have missed somewhere.
I got to the bottom of the issue. You have to be an enterprise customer of Shipstation for them to make it shown.
Hello @kami!
Thank you for your post in the community! I see that you’ve been working with support on ticket #7586877. It’s best to continue collaborating with the support team so they can assist you further in troubleshooting and reviewing your packing slip settings. They’ll be able to provide the guidance you need!
Happy Shipping!
-Cara
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.