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SLA Insights Based On Working Days

Related products:Insights & Reporting
  • May 13, 2022
  • 1 reply
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I would like to be able to set a basis of working days for the "open order aging" to be determined and evaluated for the an SLA lead time to ship within "x" hours. This is especially helpful for those that do not ship on weekends. It is a helpful tool to be able to evaluate a % of orders shipping on time based on our working days.

1 reply

  • March 20, 2023

I second this.  It would be really good to see this feature implemented.

In addition, it would be great to see reports being able to be pulled on this so we can report on a weekly/monthly basis