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Split of 'package' from Action Type "Set Carrier/Service/Package"

Related products:Orders & Shipment Management
  • July 16, 2026
  • 1 reply
  • 2 views
Chad_Kinsworthy

The Action Type "Set Carrier/Service/Package" should be split into two distinct actions:

  • Set Carrier/Service
  • Set Package

This Action Type unnecessarily requires a specific carrier/service if you want to set a package type, this should be two separate actions. 

1 reply

J
  • JuanAdmin
  • Community Manager
  • July 16, 2026

Hi there, thank you for taking the time to share this feedback! I can definitely see how decoupling the package type from the carrier/service in automation rules would give you more flexibility. I am logging your specific use case with our Product team so they can track the demand for it!

In the meantime, a great workaround is assigning default package types directly to your Item Records. This way, the package type automatically populates when that specific product is ordered, completely independent of your carrier automation rules.

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