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Split shipments cannot use the Branded Returns feature in ShipStation.

Related products:Stores, Carriers, and Other Integrations
  • November 3, 2022
  • 0 replies
  • 5 views

About 30% of our orders are split and shipped from different warehouses. 

But Branded Return Portal does not allow customers to put their "order #" and "zip code" and self-service create a return label.

This is a big drawback and makes shipstation return portal not very helpful to us.

I would suggest allowing split shipments to use Branded Returns.