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State field not filled when import orders

Related products:Orders & Shipment Management
  • Aug 18, 2021 1:13 PM UTC
  • 2 replies
  • 7 views

When we manually import orders from the Australian marketplace Hard To Find, the 'State' field in the address is always left empty. This field needs to include the same information as the 'Suburb' field e.g. 'VIC' which SS imports succesfully, however the customer only enters this line of the address once, so it only populates one field. This brings up an error message meaning we have to individually enter the 'State' on each order. It would save us a fair amount of time if this could be fixed, especially during busy periods.

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2 replies

Moderator-Davis
No text available

  • Community Manager
  • Oct 6, 2026 7:35 PM UTC
Updated idea statusNew→Archived