I'm writing to suggest an enhancement for the returns process in ShipStation that would greatly benefit businesses like ours. We propose a feature that allows the creation of return orders without automatically purchasing a postage label. This change would significantly speed up the returns process and offer greater flexibility to both businesses and customers.
Key Benefits:
- Time Efficiency: Eliminates unnecessary steps, speeding up return processing.
- Cost Reduction: Saves on operational costs as not all returns require seller-provided postage.
- Simplified Logistics: Streamlines the process by focusing on return authorization, enhancing compliance with marketplace policies.
This feature would be a substantial improvement, saving time and resources and improving customer satisfaction by aligning more closely with their preferences and needs.
Thank you for considering this enhancement.
