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UPS Label Phone Number Format

Related products:Printing & Documents
  • July 2, 2026
  • 2 replies
  • 17 views

reallighting

I have worked on a number of different UPS label creation systems (UPS.com, Shopify, stamps.com, My.Unishippers.com, etc.) and for some reason ShipStation is the only system that format my customer’s phone numbers all jumbled together (1234567890) rather than having the tradition dashes in between the number clusters (123-456-7890)

I have tried playing around with how my Shopify order information is presented in the orders tab by adding dashes, but when I process and print the labels no matter what I do the numbers still come out jumbled together.

I'm curious if there is a setting I am missing or if this can be updated to improve the format of labels moving forward.

2 replies

  • Community Manager
  • August 20, 2026
Updated idea statusNewDeclined

  • Community Manager
  • August 20, 2026

Hey there, 

UPS sends us the labels and we have very limited control on how it is formatted, but I appreciate the call out, and have alerted our product team to know the frustration with how phone numbers are formatted.