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Under Review

UPS Label References

Related products:Orders & Shipment ManagementStores, Carriers, and Other Integrations
  • September 3, 2026
  • 1 reply
  • 3 views

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As of right now there is a carrier-level limitation within the UPS API that causes custom fields 2 and 3 to be merged when the data is sent. This creates a problem for invoice reconciliation because when our system scrapes the UPS invoices for our references, it's not able to find a match. The only workaround currently is to use only reference fields 1 and 2. This limits or ability to add special packing instructions on the labels for our warehouse team. It would be wonderful if all three reference lines could be passed to UPS individually.

1 reply

  • Community Manager
  • September 3, 2026
Updated idea statusNewUnder Review