Skip to main content
New

Walmart Order import - Email ID / Phone Number

Related products:Orders & Shipment Management
  • June 10, 2025
  • 2 replies
  • 6 views
B

Dear Support Team,

I hope this message finds you well.

We are currently experiencing an issue with our Walmart channel in ShipStation, where we are unable to import the email IDs and phone numbers for our orders. These fields are mandatory for the Starlink carrier service we are using to generate labels for this channel.

Could you please assist us in resolving this issue so that we can successfully import these fields with our orders? Your help would be greatly appreciated.

Thank you for your attention to this matter.

    2 replies

    CaraAdmin
    • CaraAdmin
    • Community Manager
    • June 16, 2025

    Hello @B2D!

    First, welcome to the Community! We're so glad you're here. This space is a great place to find answers, share feedback, and suggest new product features—we hope you find it helpful and inspiring.

    Regarding your request to automatically import email addresses and phone numbers with your orders, this functionality isn’t currently supported with the Walmart integration. However, I’ve noted your suggestion to our development team. In the meantime, I’ve included a link to our Walmart Help Center article with additional details that may be useful for you and others in the ShipStation Community.

    Thank you again for raising this—feedback like yours helps us continue to improve and support the needs of our merchants!

     

    Happy Shipping!

     

    -Cara

    B
    • B2D
    • Author
    • June 23, 2025

    Noted, thanks. @CaraAdmin 

    Terms & ConditionsCookie settingsAccessibility statement