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We need the ability to manipulate rates or show no rates for each user. We need to be able add handling charges as a percentage or fixed $

Related products:Account Settings
  • January 22, 2016
  • 13 replies
  • 6 views
G
We need the ability to manipulate rates or show no rates for each user. Both UPS and FedEx have this feature in ups.com CampusShip and fedex.com ShipAdmin. We have many users and / or third party vendors that use our accounts and we charge them additionally or public rates when using our UPS/FedEx account. We need to be able add handling charges as a percentage or fixed amounts on top of base shipping charges. For some users, we’d like to hide the rates completely. This is common practice in shipping industry and we’re surprised you don’t have that configuration option available.

13 replies

T
  • Tim25
  • December 21, 2016
We have a similar issue. Even just the option to hide the rates entirely would be a big step forward.
L
  • ltaylor1
  • August 10, 2017
Inflate the rate shown to employees. FedEx and just about every software I have ever used allow us to inflate the amount shown for shipping by a pre-determined percentage. Our shipping for June 2017 was $4700.00 more than what ShipStation reflected in the estimate. Now I know a lot of factors play into that but I can bet you money we didn't collect enough shipping. By inflating the percentage your shipping manager and other employees see you will make more money on freight.
S
  • support156
  • October 4, 2018
It is possible to create a permission/restriction for certain users so that they cannot see the shipping costs attached to an order? I want to use shipstation to create unique username for my clients so that they can track where we are at with fulfillment on specific orders with respect to their customer service reaquests. I do not want them to see my costs associated with shipping the order. thank you!
S
  • sales9
  • June 14, 2019
We am having this conversation now with Apparel Magic and Shipstation. We are being told that the Shipstation API pulls from the 'shipment_cost' field. I am suggesting there are user defined fields above them and then the 'shipment_cost' would be the total of all of them. Right now having to individually manually edit after is not functional.
S
  • sales9
  • January 27, 2020
is handling fee (by flat rate and/or percentage) now possible? if so can you steer me in the right direction to these settings
J
  • jeremye
  • February 14, 2020
I'm looking to do the same but instead of my client it's the warehouse where my product is stored.
M
Is this idea under consideration? It looks like several years have passed since it was brought up but this is something most shipping platforms offer. A markup tool would be ideal! Even just having the ability to show retail rates for all carriers would be great!
S
We definitely need this feature. Shipping is a profit center and without this feature we are not making money and definitely loosing money.
M
  • ms12_2
  • July 9, 2021
This feature is greatly needed!! We have to manually do this for every order. It would be nice to do this on a per item basis.
SuperMgr-Sarah
No text available
Sarah H.Austin, Tx
B
  • bo1
  • October 31, 2023

Two years passed since your review. I don't see that happen as of today. Any update?

Manager-Erin
  • Manager-Erin
  • Employee
  • November 9, 2023

Hello @bo1, 

 

Thank you for being a part of our community and for checking in on this. At this time there are no updates to provide, however, as soon we have an update to provide it will be added to this thread. 

 

To our community members, if this is something you would like to see implemented, please continue to add your votes and comments to show interest. 

 

-Erin: Your Friendly Neighborhood ShipStation Community Manager 

 

P

i am adding a comment to show support of a shipstation update.  "Cost of shipment" is probably the most important field that is written back to an ERP solution.  In the ERP, then, any upcharge or handling fee has to be done manually as a percent or as a set number onto the shipstation "cost of shipment". 

it would be ideal to have shipstation have a tool for upcharging that adds to the cost of shipment before displaying or exporting.  By doing so, my staff would have the proper shipping charges from which we either: BILL THE CUSTOMER or INCLUDE ON A SHIPPING QUOTE.

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