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What to do when split shipments go to different addresses?

Related products:Orders & Shipment Management
  • June 27, 2022
  • 3 replies
  • 12 views

david_dean

A customer has placed an order for two items.  I was able to ship one and the other is on backorder.  When the second order is ready it needs to ship to a different address.  However, there is only one address on the order that is shared by both shipments.  How can I change the address for just the second shipment without affecting the first shipment?

3 replies

david_dean
  • Author
  • Employee
  • July 22, 2022

Nothing?


JayC
  • Employee
  • May 29, 2023

I also have this issue. I suppose the workaround is to change the address on the order after the first shipment has been done.


I did two separate orders using the same SO number with two different shipping addresses. It is cumbersome, though...