I print the end of day reports for the post office to scan. I have so many packages at times, I can't keep track off all of them. Especially when I am printing and ShipStation Connect, makes a mistake, and does not print the label. Can you make it so that Packages pending Acceptance have a different Icon so that I can look for them. Otherwise I have to click one by one, looking for missing ones. It costs me a lot of money.
I'm not sure why Asendia is being excluded from the lower tier subscriptions. Once we have an approved account from Asendia, why should it make a difference to Shipstation how much we ship via this provider? Please add Asendia to the lower tier subscription levels. Thanks!
Shipstation does not notify you to put the international invoice in the shipment. A checkbox list or a warning to remind shipping staff to do this and perhaps other international shipping functions would be ideal. Otherwise staff forgets and does not know and your shipment is held.
Hi there, I would like to suggest an integration to TNT Express. It is quite a well known shipping carrier and have a vast network in the UK, Europe and even internationally. In fact, they have a such a good road network across the EU, that most other carriers, even the big ones, don't. And they are able to offer their customers a very attractive price to deliver goods throughout Europe, and in very good time frames. I can see that this was actually raised as an idea previously on the ideas portal, and received quite a lot of votes, but it was closed and archived without any feedback on resolution. http://feedback.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/3815479-tnt-express-shipping-provider-for-international So please can I request that this integration be considered and added to Shipstation so we can take advantage of TNT's network and pricing, which are quite hard to beat. Kind regardsFarhan
I would like to suggest adding the Branded Tracking page URI via an API call. We love the branded tracking page, but as of now, our customers can only get to it via the shipping confirmation email. We'd like to integrate the page into our store customer experience, but it is impossible as of now to bring the url into our customer account page. To that end, it would be even better if the Magento 2.3 Shipstation extension pushed the information back to the order shipment, so that we could forego any custom coding!
this field is mostly used by 3rd party apps as a dumping ground for semi-relevant data, but currently the shopify integration imports all of this alongside the “notes from customer” section. the “notes from customer” section is very useful, and we always want this information to be imported and easy to read. the “additional details” field is irrelevant, and when it has a large amount of data in, will drastically slow down the order import into shipstation, meaning shipping deadlines can be missed.
Hi there, We are in the process of migrating from Parcelforce's old systems to their new system integrated with Royal Mail along with all of their customers. We have activated the new Shipstation integration with Parcelforce, however we are getting the error "The selected service allows only single-piece shipments" on their most popular services Express48 and Express24. On the old integration multi-parcel shipments worked fine with Express48 and Express24.Is this really the case, and if so why? This change makes Shipstation nearly as good as useless to us as most of our ParcelForce shipments are multi-parcel.
In the products tab of ShipStation, when you update a location on an individual SKU, there is a check box at the bottom that you can select to apply that new location to all orders that currently exist in ShipStation. If a location is updated and that check box is not selected, then the orders in “awaiting shipment” in SS will maintain the location that existed for that SKU when the order was first received in SS. If that check box is selected for that individual SKU, then all orders will reflect the new location.This is GREAT! However, we fail to see a way to do this on a mass scale. If we move an entire product line from aisle 10 to aisle 20 and need to update the location for all 56 SKUs, we use a file import to update all locations at the same time.Can ShipStation do one of the following? Either (1) have the product import routine apply the new Warehouse Location value to any unshipped orders that already exist when the "Update product information if the products already exist" option is selected, (2) Add an import option that just has SKU and Warehouse Location and make updating the pick location for items on open orders a standard part of that "Location import" process, or (3) Rather than assigning the Warehouse Location to the SKUs in an order when the order arrives in ShipStation from the channel, have the lookup of the picking location occur as part of the pick list printing procedure.
Currently, if multiple email addresses are entered on an order, ONLY the last address in the list receives notifications for shipment and delivery.Multiple addresses CAN be entered as a comma separated list on a per-store basis, but it does NOT work on individual shipments.Please add this feature, as it's often important to send notifications to multiple addresses on a given order - eg. customer's purchasing dept. + customer's shipping/receiving dept.
I have been a customer for many years, and love ShipStation. However, we have different warehouses and the main issue is that we can only split/combine orders using the Desktop version and not the mobile app. Can you please just add that same functionality to the next mobile update? It would make our lives so much faster and easier as many orders come in and they have to be split as product A ships from warehouse A and product B from warehouse B and product C from warehouse C. We have to run to a computer, login, find that order, split the order and print the labels. With mobile, we can do it all from the phone and it would save us so much effort, time and money. Thank you!
Please make an option to have the scale activate upon opening an order. Just as if you had clicked on the scale button. Every little bit of time savings helps!
Would like to see ShipStation Connect supported on Linux. This would allow the app to run on a low cost device such as a raspberry pi and make it much easier to keep service up.
Having UPS Quantum View Notify functionality would be amazing. It's an extremely powerful tool that basically allows to send notifications to the customer regarding their delivery status, like delays in transit or if it's sitting at a UPS Access Point. I'm not sure what other carriers have in regards to this, but I'm sure they may have something similar. Delivery confirmation is one thing, and already very good, but having even more notifications like listed above would be incredible. We have customers who's packages end up sitting at UPS Access Points until they are returned to sender because they don't know how to check their tracking information or forgot about their order. Let's get 10,000 votes on this. It's the only thing left to make Shipstation perfection.
Sending Delivery Confirmation data back into our stores order details would provide great benefits. We do not consider an order to be complete until the order as been delivered and neither does most banking/credit institutions like PayPal. Sending Delivery Confirmation details back into our order details on our store will allow us change the status to Complete. It will also allow us to provide automated follow up emails with customers to ensure that their order meets their needs. We can't send an email asking how their order turned out without first getting confirmation that the order was delivered.
Hi everyone, I have been a long-time ShipStation user shipping from the UK to the US. I am writing to urgently request an upgrade to ShipStation’s customs data mapping and field limits. Following the stricter US Customs regulations, international shipments now require exhaustive product data to clear customs smoothly. Unfortunately, ShipStation’s current platform limitations are making compliance nearly impossible without manual workarounds that risk customs delays. I have actually had to move my business away from ShipStation due to these feature limitations, but I would be very happy to move back if you can improve the platform. I am asking the product team to address the following limitations: • Character Limit on Product Descriptions: The current 50-character restriction is far too short to provide the detailed descriptions now mandated by US Customs. We need this field expanded to allow as many characters as possible. I can send a carrier commercial invoice template created from another platform if that helps show what is required.• Net vs. Gross Weight Mapping: ShipStation only supports a single weight field. On carrier commercial invoices, this results in one weight showing accurately while the other defaults to zero. This discrepancy causes immediate confusion for customs officers. We need separate, clear fields for both Net and Gross product weights that map correctly to carrier invoices.• Packaging and Pack Sizes: There are currently no dedicated fields to input packaging details, pack sizes, packaging materials, or packaging weight information for customs declarations.• MID and Manufacturer Details: The Manufacturer Identification (MID) code field does not reliably transfer onto all carrier commercial invoices, and there is no structured space to provide full manufacturer names and addresses. While customer support suggested uploading supplemental PDF/PNG documents, doing so creates massive data contradictions. If a supplemental document lists both weights, but the ShipStation-generated commercial invoice shows a "0" for one of them, it flags the shipment for inspection. As international sellers, we need a basic, compliant data-mapping structure built into the platform—not temporary workarounds. Please lift the character limits and add proper net/gross weight and packaging fields so we can continue shipping to the US without friction. If anyone else is facing these customs hold-ups, please upvote and comment to get the product team's attention!
It would be great for ShipStation to send an email whenever the status of an open shipment changes to "Delivery Exception" or another undeliverable status. This would eliminate the need to manually check the delivery status or retroactively dealing with an upset customer contacting us because an order hasn't shown up. It would also allow the customer see immediately that there is an issue with shipment and perhaps troubleshoot it on his/her own. Our packages are also time sensitive so figuring out why a package can't be delivered as fast as possible would be helpful! This would be a HUGE time saver and great peace of mind for us and the customers, plus potentially save us some customer service headaches along the way.
ShipStation should add "Out for Delivery" email notification. Customers want to know when to expect delivery, and it's a huge help to know that the package is being delivered the day of. It should be an easy feature to implement? Right now, there are only 2 types of email notifications: In Transit (when mailpiece enters mailstream) and Delivered notifications. Thanks.
For BYOA (bring your own account) sellers, ShipStation now displays an estimated duties and taxes line on any shipment where duties/taxes are billed to the payor. It appears in batch summaries and column views, it is enabled by default, and there is currently no way to hide or remove it. Support confirmed this is a known limitation with no opt-out.The request: add an account-level option to exclude estimated duties and taxes from batch summary totals and column views.Why it matters, specifically for the batch total. Many of us review the total shipping cost across a full batch before committing labels. That review is a cost-verification step, not a convenience. The estimated duties line inflates that total with a figure that is never actually billed (ShipStation has confirmed it does not calculate, collect, or settle these fees, and labels still purchase at the base carrier rate). Because the estimate varies per parcel, it cannot be cleanly subtracted to recover an accurate number. On large pre-order runs, where a batch can contain thousands of parcels, this removes our ability to sanity-check batch cost before purchase.For sellers whose goods are duty and tax exempt, the estimate adds an inaccurate value to every applicable line with no informational benefit at all.Keeping the feature on by default is fine for sellers who want it. The ask is simply a toggle for those of us it does not apply to, so the batch total reflects actual label cost.
We have negotiated USPS which require a new account. Rate shopping allows us to use this, but cost review will switch to the disabled account instead of our active one.
As a 3PL company, we are frequently making new stores for new clients which we then add to our 3PL enabled store. Previous to last year, in order to verify card info for purchasing postage we would call Stamps.com, verify info and move forward. Since last year Shipstation has added Plaid verification, which is an absolute nightmare for a few reasons. It requires us to have our new clients, many of whom are touring musicians, take time to try to go through the verification process. The system is bugged, almost every time I either fail to receive a verification email, or the client receives an error message while verifying.It would make way more sense to just have the salespeople (who call every time a new store is opened), be equipped with a way to verify info over the phone, or direct new accounts to a call in line for verification. Leave the ai systems out of it, which will be far more expedient and safe.
The ProblemWhen using a hybrid fulfillment model—both Fulfilled by TikTok (FBT) and Seller-managed warehouses—ShipStation’s inventory sync completely breaks.Because the integration lacks a warehouse selection setting, ShipStation tries to sync all locations, triggering the TikTok API error:"Platform warehouse inventory is not editable."Business ImpactTotal Sync Failure: This error halts the entire sync process, meaning even your seller-managed SKUs fail to update. Operational Drain: Teams must manually audit and update SKUs daily to prevent overselling, wasting massive operational time. Growth Bottleneck: Merchants cannot scale using TikTok FBT alongside local warehouse fulfillment.Proposed SolutionUpdate the TikTok Shop integration to support multi-warehouse environments by adding:Warehouse Selection Toggle: Allow merchants to explicitly select which TikTok warehouses ShipStation should sync with. Smart Filtering: Automatically ignore or bypass FBT-managed warehouses during the sync loop so seller-managed SKUs can update without errors.
I see that people have mentioned this over 5 years ago, yet nothing has been implemented yet!We need Amazon "Verified by Transparency" code implementation on ShipStation.More and more products are using these codes everyday. It defeats the purpose of even using ShipStation if I have to go to Amazon to enter the codes manually every time I get an order.Please add support to ShipStation!
We have customizable Packing Slips, how about custom Pick Lists?
The ProblemWhen using a hybrid fulfillment model—both Fulfilled by TikTok (FBT) and Seller-managed warehouses—ShipStation’s inventory sync completely breaks.Because the integration lacks a warehouse selection setting, ShipStation tries to sync all locations, triggering the TikTok API error:"Platform warehouse inventory is not editable."Business ImpactTotal Sync Failure: This error halts the entire sync process, meaning even your seller-managed SKUs fail to update.Operational Drain: Teams must manually audit and update SKUs daily to prevent overselling, wasting massive operational time.Growth Bottleneck: Merchants cannot scale using TikTok FBT alongside local warehouse fulfillment.Proposed SolutionUpdate the TikTok Shop integration to support multi-warehouse environments by adding:Warehouse Selection Toggle: Allow merchants to explicitly select which TikTok warehouses ShipStation should sync with.Smart Filtering: Automatically ignore or bypass FBT-managed warehouses during the sync loop so seller-managed SKUs can update without errors.
Hi Shipstationers, The subject explains this one pretty well. Just want to be able to use [Carrier Nickname] as a field replacement in the email templates. Thanks, Mik
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