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Would love to be able to pack orders while verifying through the mobile app on handheld devices instead of needing to use a physical scanner with the desktop version. Thank you!
Hello. Currently with bundle products they load by default to check the box show bundle product on packing slip. This shows the parent product on the packing slip, as opposed to the bundled products. There is no option to update this field via CSV. We have 1700 bundles we created and are having to go through one by one and uncheck this box. Please update this so we can change this via csv. If someone can make this change on the backend please let me know. @Manager-Erin
amazon.NL is missing. It is a brand new amazon marketplace and it is not yet available as a store option in ShipStation. I hope it soon will be. Please Shipstation - just do it!
Issue: Incorrect shipping amount provided to customs forms for international orders The customs form Shipping Cost value is collected from the order information. If the order is not in the default customs currency (dispatcher's currency) the incorrect value is provided. eg:USA Customer order in Dollars. Shipping = $8.95Customs form for the order: Shipping = £8.95 The value should show: £6.79 This is not converted and is part of the wider issue of the currency not being converted within Shipstation. Solutions for developers:- Make orders able to flow into Shipstation in default base store currency Eg GBP (an option is there in Magento but has no function)- Convert orders into default currency on import- Live Convert shipping fees into the currency of the customs document to present true value. If you also experience this issue please let me know.We do not ship our international orders via Shipstation for this reason.
i would like shipstation to be able to choose the cheapest shipping method for each order that comes in. currently, i use UPS & USPS and i have to manually select between the 2 services to see which one is cheaper. this process is very time consuming and needs to be done on an order by order basis. i would like shipstation to automatically upload the cheapest shipping method so i can print all the labels at once.
Hi- We often times have back orders but can ship partial shipments. Would love the ability for Shipstation to automatically split orders for us based on rules.
I need to be able to create labels to ship from my Vendors in Italy.
Please allow me to see tags and custom fields in the "Shipments" section. I find it bizarre and wild that these are visible in the columns in the "orders" section, but not in Shipments. How was this not done in the first place?!!
Currently the system if you print a label and a packing slip does not generate a new page on our orders, as we display a plant passport we get 3 items. Currently you have to print a packing slip and staple to the label for the larger orders. Can the system like other platforms just print on the second and third page if the ordered items go past the first page. This would for us save alot of seperating time rather than just porinting unless someone has a work around. We tried packing slips and labels but the system jumbles the orders and printing over 1000 orders is a nightmare.
Allowing multiple packages for rate quotes in the calculator. 95% of our shipments are more than one box and it would be great for accurate quotes.
Selecting Hold for Pickup is something that is offered by eShipper but isn't available in ShipStation, and is extremely useful to us as many of our customers require this service.Currently we have to go back to eShipper to ship these packages, we would much rather use ShipStation.
HiHas anyone else seen the new requirement that will be changed over on May 25, 2025 by Amazon. Amazon will no longer send the ship to address on the order file that we import into ShipStation and we will not be able to print "Vendor Own Label" from ShipStation. The API option and this change is called Amazon SLR ( Shipping Label Request and Shipping Label Response) If an API could be built into ShipStation so that when the PO is scanned ShipStation can send the request and get the response back and print the shipping label with the ship to address. Here is the API documentation: https://developer-docs.amazon.com/sp-api/docs/vendor-direct-fulfillment-shipping-api-2021-12-28-reference#getshippinglabel
When is Shipstation going to offer first-party integration with gunbroker.com?It is the largest hunting/firearms e-commerce site in the US. It is ridiculous that there has been a request for this since 2015 and no one has gotten to it. Shipstation customers shouldn't have to go through sketchy 3rd party integration for one of the largest e-commerce websites in the country. Please get this done Shipstation...
It would be a nice feature that if Shipstation would put in an address book for repeated manual orders. I receive a lot of phone orders from the same customers and it would be great if I didn't have to reenter their address, phone #, etc each time I get an order. I hope that this is something that Shipstation will consider adding to make their site even more relevant to businesses of all types.Thanks!
We would like an integration with ATS; at least for tracking purposes (http://www.atshealthcare.ca).Here's their tracking page : http://www.atshealthcare.ca/ShipTracking-en
It would useful for an automation rule to be introduced to provide the correct quantity of labels per consignment. When the number of items in an order is equal to or less than 12 = 1 label. But if the number of items in the an order is greater than 13 but less than 20 = 2 labels, and if number of items in a parcel is greater than 21 = 3 labels etc. The courier labels would show how many parcels the customer is to expect. We currently have to do this manually. How about it ShipStation?...we can't be the only customers who need this!
Hello ShipStation team and fellow ShipStation users, When it comes to ShipStation and LTL it is apparent that there is currently a major barrier to most of us potential ShipStation users when trying to use ShipStation to improve how we fulfill our orders using ShipStation. Following a discussion with one of the Auctane reps for ShipStation I was able to ask a few questions about how ShipStation+ShipEngine currently plans on fixing this issue for all of us. With some answers, I think I have identified why a feature like this being requested since 2017 has yet to be rolled out. It is my understanding, ShipStation is reliant on the ShipEngine team to build out Intergrations like the Seko Freight intergration. Youll notice over on ShipEngine they have several more major carriers(those that have API's to interact with the ShipEngine API) intergrated, and it sounds like the team at ShipStation is tasked with bringing those intergrations up from ShipEngine into ShipStation. Intergrations are nice, especially for Parcel carriers and its definetly powerful if available for LTL carriers, but if you do mostly LTL freight orders, you probably saw the Seko intergration and was pretty confused as to what the planned approach is for LTL at ShipStation. First off, I imagine most of us are approaching LTL Freight in a handful of standard ways. In our case, we multi-quote with serveral Freight Carriers, have establish standard rates with several vendors when they are shipping for us, and we quote independatly with specific Freight Carriers as well as quote through multi-quote systems like Kuebix, BlueGrace, UniShippers, and LFS Logistics. Multi-quoting is extremely common for Freight based fulfillment companies like ours and thats because all the carriers offer wildly different pricing, some are available nationally only because they work through partner carriers, others are only in operation on one side of the country, etc. It seems to me, the idea behind intergrations here on ShipStation is to make it so we can easily quote with each carrier that have an intergration in ShipStation. This could eventually setup ShipStation as a powerful onestop shop for Multi-Quoting for both Parcels and Freight. I dont however believe this is the best approach. At the bare minimum, the best version of LTL Freight Carrier Support on ShipStation starts with manual entry by ShipStation customers of Freight Carriers. This should entirely replace the "Other" option currently the default for any carrier not completely intergrated into ShipStation. Allow us to create identities for these carriers with the following basic information to autofill into the tracking emails: Name of CarrierLink to Carrier Tracking SiteOptional-Carrier PRO Format/character limit to avoid mis-proingAllow quoting to occur outside ShipStation, and confirmed within. This doesnt necesarily require building out a feature where we get to pre-create carriers that would populate the list. You could have these fields be prompted when "Other" is selected as the carrier method.
We currently import our orders using a CSV to Shipstation from our internal database. 95% of our orders are standard "kit" configurations consisting of two boxes with the same dimensions and weights each time. We always ship these orders via Fedex. It would be very helpful to be able to configure the order using two boxes in bulk for these orders. Upon researching this capability, it appears that it is possible to configure and apply a preset in bulk, but the preset only allows one box (not multiple ones). There is a package set feature that allows multiple boxes to be configured, but a package set cannot be applied in bulk to multiple orders.
Having the ability to select LTL freight carrier such AAA Cooper, Averitt Express, YRC, Old Dominion to the shipping options... and incorporating a link to these carrier's websites on the email notification the customer gets when the orders are marked as shipped. Currently we have to select "other" as the shipping carrier and creates extra customer service cases when customer can't track their shipments. Customer are used the ease of just clicking a link to track their shipments, instead of having to go to the carrier's website.
This past Tuesday we had over 1700 orders in "Awaiting Shipment." The page view maxes out at 500, so I cannot select all orders. We are averaging over 400 orders per day and expect to soon be over 500. The first day of the week is the largest volume; 1756, 727, 614, 548, 460, 903, 680, 649, and 893 since the beginning of July, 2024. Please increase the number of orders per page to 1000, or suggest a work-around to mitigate this. Thank you.
My business sells Custom Video Game Controllers and those controllers contain lithium batteries, which qualify as dangerous goods and must be declared when Creating a label from USPS. When a label is created to ship a product to the customer, the option to declare it as a dangerous goods item is available on this app. However, this option is completely missing when you try to create a return label.This is a problem because when you select dangerous goods as an option, you get a different shipping label that identifies the package as HAZMAT which is indicated by a "H" on the top right corner. This "H" is important to have because USPS new rules will not allow them to accept packages containing dangerous goods that do not have that "H" designation, which can only be given when you select the dangerous goods option. And that option is not available to select when you create a return label.Businesses sometimes have to deal with returns, so not having this option available is very inconvenient. It means that the only way to create a proper return label is to go to the official USPS website to do it, and this wastes precious time. This app works great for my business because it is the only shipping app that integrates with my Shopify store AND allows you to create HAZMAT labels for shipping. It would just be very helpful if you could create return labels the same way. Thank you for your time.
When I import from a CSV, I'd love the opportunity to customize our Custom Fields (1-3) so that it's clear what they're being used for. We currently have to use a shared document with a key. And that's not as simple as just being able to have a column that clearly says what the data means.
We ship an expensive part for agriculture to support a data service but this needs to be returned at the end of the season for refurb. This qualifies for a Temporary Export (less than 12 months) and we retain ownership so tariffs do not apply. We tried to communicate this by editing pdf of shipping documents to explain this but customs often gets confused or doesn't see the note. If there was a simple check box that the item qualifies as a Temporary Export then customs would not get confused and parts would go through quickly. Handled better on other sites.
We sell a lot on Amazon, my wife does the customer service and we have a refund that needs to be processed we have to hop on the computer and process a reship in shipstation on desktop as a simple reship button on the mobile app is not available. If you could just add an option to reship on the mobile app.
ChitChats is a new shipping platform available in Canada. It allows us to ship products around the world for a fraction of the price of normal carriers. They are expanding at a rapid rate and I only foresee us using them more in the future. We want to be able to track our ChitChat shipments via ShipStation so we can keep customers updated on their order tracking. Please consider adding them to your carriers!
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