I would like staff to not be able to bypass physically scanning items on scan to verify with the “verify all” button without physically scanning the items out - in case it does need to be bypassed then a manager can type in a code.
I would like to be able to customize my Commercial Invoice (Other Forms) similarly to how most of the other documents have customizable options. I use ShipStation Connect to print all of my documents because it is very convenient.Currently every time I print a Commercial Invoice it also prints a mostly blank page with a border that just says "Electronically Submitted" which is promptly discarded. It would be nice to select black and white printing. It would also be nice to choose to print multiple pages at a time as DHL requires 3 copies of each commercial invoice.
I’m really appreciating the new inventory features but a way to cycle count on mobile is still missing for some reason. I can scan to receive but that just adds to whatever current quantity I already have. I can zero inventory for a location and then do scan to receive but that creates unnecessary hassle and slows down cycle count processes. I would love a dedicated way to run cycle counts directly from mobile.
Just a couple of ideas surrounding the purchase orders and suppliers feature. I love that ShipStation has now added an inbound inventory option to the inventory/purchase order section. However I would love if the reorder assist function would filter out any that don’t need to be reordered. If I’m using the reorder assist function I would love for it to trip my report to only the items that it’s telling me need to be reordered. An addendum to this is that I would love to be able to assign different products to certain suppliers. This would be helpful when running reorder assists for my entire warehouse. I might need 100 different products to be reordered which might come from 12 different suppliers. When creating a purchase order and selecting the supplier I wish it limited me to only the items I can actually purchase from said supplier. When running a reorder assist that might need 12 different POs to be placed I wish it took me through the PO process one supplier at a time. An alternative to the point above would be to allow me to filter my inventory by the supplier. This way I could run reorder assists for each supplier.
When I make a DHL shipment the only thing available in the packaging is package and I would like a DHL envelope and DHL Flyer options as well.
It would be great if we could upload a custom thankyou slip that prints with the picking slip in 4x6 and if we could upload the template in image format for example JPG/PNG. we always include a thank you for your order slip requesting for customers to leave a review but at the moment we have to print them seperately with our 4x6 label printer and staple onto picking slip.
Today I found out that ShipStation doesn't sync product weights and packages from Shopify to ShipStation. I understand that I can manually input these values myself, however, if I'm new to the application and I have over 2,000 SKUs, I really would not want to find out I have to manually input the weight and dimensions of every SKU after I have already done this in Shopify.This also directly affects the live rates at checkout because they're not taking into account weights and dimensions when calculating, if you don't have all of these already set up.This would be so helpful in providing far more accurate and convenient setup with the checkout rates, and I know that it would not be very hard to implement.
I love the Shipment Count By User report. It gives me a great idea of a person's average daily output. But because of the way we split up our workload, it is very hard to figure out what a good average expectation across the board would be. To be able to figure this out, it would be helpful to know "number of boxes p/ user" (we send a lot of multi-box shipments) and "weight by user". The way we split things up, one person may get out 60 orders that weigh under 24 lbs in a day, whereas another person may send out 17 orders that are over 100 lbs. Both are putting in a full days work, but it looks like one did significantly more. If there was a "box p/ user" or a "weight p/user", I could get a better picture of average expectations for the department.
Currently when we download shipping labels it saves with pdf names like “Labels-639168691132413412.pdf” We would like the ability to customize the file name. E.g. (customer name)+”Labels-123321513234.pdf” fields that would be helpful to have the option to include: Customer name label creation timestamp (long/short) dims label index for that customer
I’ve been using deryvOS (pronounced “derive”) - an inventory app with automated tasks for manifest uploading, marketplace listing, and shipping. There’s also an accounting integration. The cool part is they already have an integration with ShipStation to create labels seamlessly without every leaving their UI - so you can upload manifests to generate inventory, connect marketplaces to automate the order process and then create and print labels from ShipStation without ever leaving the app. I thought it might be worth looking into a partnership since the connection is already there. I think a lot of ShipStation users could really benefit - I know we have! www.deryvOS.com
For whatever reason SS no longer will sync/update an order that has been cancelled or refunded once the order has already been imported from Woocommerce. Both the plugin and store connection in SS both show the field(s) for these syncs yet the functionality was remvoed.I first saw this on March 3rd, 2026 and today is April 1st, 2026. In that time we had 13 orders this affected do to the nature of our product and shipping days. Having to manually try to manage this between platforms is a bad idea as an order could easily be missed and shipped out after it has already been refunded. Please reinstate this functionality.
Include the CustomsMIDCode in the product export CSV so that they can be re imported without have to re enter them all again.
Hello,I would really appreciate it if you guys could create a feature that allows us to clean up our customer list. We have a bunch of customers that we ship to frequently that are very difficult to find because our customer list is being flooded by one off purchases from eBay/Amazon. I know that there are tags and other ways to filter/search, but this adds an extra step and makes things more difficult than needed. Would it be possible to add this feature? Thank you!
like it says in the title. should be an easy ask. Not sure why they need to cover the exact part of the screen where buttons are.
I'd like to be able to sort/filter orders to see split orders only. This would help in management of orders with backordered items that can ship at a later time.
Fedex has split from their FedEx Freight branch. FedEx Freight has their own website for tracking.I mark all of my FedEx Freight shipments as shipped manually and the only option for the carrier is “FedEx” which results in the tracking being linked to the incorrect website (the original FedEx website)This is my request to make “FedEx Freight” a carrier option when marking orders as shipped manually so the tracking can be linked to the correct website https://www.fedexfreight.com/en-usFor now I mark it as shipped and select “Other” since selecting FedEx causes confusion and stress for the customers.
Let me describe a scenario I’m sure a lot of ecommerce business’s deal with. During a promotional period you offer some small free thing as incentive for the customer to purchase. This is us every peak season. The issue that we face is how those show up as line items in ShipStation. Now on the one hand it’s good that they show up in scan to verify because it means they are much less likely to be missed during the packing phase. But because our business tends to sell a lot of a few SKUs, having that item show up in the picking module is less than ideal. The single SKU order picking feature would really allow us to streamline our picking process during busy periods but because we have that free item no orders qualify for it. My solution would be some sort of backend flag to a SKU that would designate it as basically a packing material. Then ShipStation would leave SKUs flagged this way off the picking module allowing these orders to be picked as single SKU orders thus saving a lot of time. Then during the packing process these small free items would show up in scan to verify ensuring that all items on the order are included. If anyone has a workaround for this I would love to hear it.
I would love to see a field in amazon orders that indicates which Supplier Source (Location) that Amazon selected for the order. This would open all kinds of opportunities for automations inside Shipstation.
Now that ShipStation is not allowing for digital submission of customs forms for companies other than UPS and Fedex, I would like to see a feature where ShipStation will generate a customs form for me to print and put on the box.A benefit of using ShipStation is that they have streamlined the shipping process. Forcing us to manually create a customs label is turning out to be very time consuming.
First, I would be appreicated your service! I've been downloading "Order-Dara Export" from the order. But I also would be nice if I can see "Currency" there. When I get GBP 54.66 order, I was able to see as USD 54.66. Hope to be added Currency tab for international orders and stores. Thanks.
Please create a process where I can Bulk remove inventory from stock similar to how the Receive function works. (Except the reverse)
When using the mobile picking, despite the user being logged into their respective account, it still shows the parent account owner as the one to pick orders. We set up user accounts for all warehouse staff, and we want to be able to track who picked an order, and who verified an order. This would allow us to improve quality over time; we’d be able to make a list of problem orders and identify picking and verification staff.Additionally, we'd like to be able to track when picking was started and when picking was ended. currently we can only see when the order was marked ready to pick, when it was verified, and when it was shipped. We'd like to see when it was marked as ready to pick, when it was starting to be picked, when it was finished picking, when it was verified and when it was shipped. This would allow us to measure labor effectively.
Work with services like Depop Whatnot, Poshmark, Mercari
We need to use Shipsation already included feature (screeshot attached) via API endpoints or in getRates() endpoint automatically. Hope this development can be planned in soon ?
I have verified the information on my end. Regarding cancelled orders, please be advised that there is no option to delete them. They will remain on your account permanently. Sean 11:55 AM well this is something that ship station needs to look at and let customers have the option to update/"clean up" their accounts. It's like not being able to get rid of old emails or text messages
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