It would be nice if I could have automations be triggered by information ShipStation is receiving from the scale instead of only triggering on import. For exampleWhile in "Scan to verify and Print" we are scanning each item and then placing it in the packaging (the packaging is sitting on the scale). Once all products have been verified, it moves over to "Create Label" where it takes the weight of the package. At this point, it would be nice if this would trigger an automation to choose the service based on the "requested" and the weight from the scale. So if requested is First Class shipping and the weight is under 1lb then it chooses First Class. If the requested is First Class shipping and the weight is over 1lb then it chooses Priority shipping.
Print one copy of the shipping label to a label printer, and additional copies to another printer or PDF for local records. This can be an automation, or a setting on the print settings page.
I run a warehouse that ships large lightweight products. Shipping products based on weight will not work for the products that I carry. We use Shopify as our storefront, I have the volume and cartonization options available to me but anytime I test a product in my checkout shipstation cannot provide me a live rate if it contains 2+ products.I have weight and dimensions added for all of my products as well as custom box sizes. I don’t see how it can be a difficult thing to allow what shipstation is already doing for BigCommerce but for Shopify.
Usually, you can purchase thermal labels with a doc tab addition on top of the typical 4x6" label. Well, on other programs like ShipRush, we should be able to print item names/packing slip information on the doc tab. This is really really useful!
When you're processing a return label and your ShipStation balance is too low, it just declines the charge. No prompt, no option to fix it from that screen. You have to stop, go navigate to a completely different page, add funds, and then come back and start over. It's a really annoying interruption to the workflow for something that should be pretty simple to handle. It would be great if there was just some way to add funds right from that screen when it fails. A popup, an inline prompt, literally anything. It doesn't need to be fancy, it just needs to not kick you out of what you're doing. And before SS says to just turn on auto-funding, no, that shouldn't be the workaround here. That's a separate thing and people shouldn't have to enable it just to avoid getting blocked on returns. What makes it even more frustrating is that this isn't how it works for regular outbound labels. When you try to print a label and your balance is low, ShipStation tells you and gives you a way to fund your account. It doesn't just silently fail. Why doesn't returns work the same way? It should.
We believe that users will benefit if they following options can be addedOption to take picture / video of parcelOption for Batch / Lot TrackingMarketplace Price SyncMarketplace Listing Sync
Currently there is only an integration for MailChimp to add customers to my mailing lists, but we have now switched to Klaviyo for email marketing.Please add an integration for:Auto create new email subscribers from imported orders
Hello ShipStation Team,I want to request the integration of live shipping rates for WooCommerce. It would be incredibly beneficial to display ShipStation's live shipping rates directly on the WooCommerce Cart and Checkout pages.Currently, we are facing an issue where the UPS rates displayed on our WooCommerce site are significantly higher than the rates we receive through ShipStation. This discrepancy is impacting our customers' choice of shipping options, especially for international orders, where they find the rates on the website to be prohibitively expensive compared to the actual costs in ShipStation.I contacted your support team and was informed that ShipStation currently supports live rates only for Shopify, Magento, BigCommerce, and Wix, but not for WooCommerce. This limitation prevents us from providing the same competitive rates to our WooCommerce customers, which would greatly enhance their experience.It would be great to see this feature added, as it would allow us to offer more accurate shipping options to our customers, enhancing both their experience and our service efficiency.Thank you for considering this request. I look forward to any updates on this potential feature.
I noticed this was requested 4 years ago and there hasn’t even been a reply from your team. This is the most basic of the basic integration feature, and enabled Scan to Verify to actually be consistently used.
Occasionally, there can be communication interruptions between the ShipStation platform and a user's e-commerce platform when using the API and Webhooks. Currently, the only method to update the user’s e-commerce shipment record is to copy the information manually. In the same way that there are options to reprint items like packing slips and labels, there should be an option to resend the shipment information.
As a winery fulfilling both daily shipments and large club orders, we take great care to ensure our wines are delivered in optimal condition. Because wine is sensitive to temperature fluctuations, we actively monitor weather conditions and coordinate with customers prior to shipment. This allows us to confirm an appropriate delivery window and preserve the quality of each shipment in transit.To support clear and consistent communication, we use the following message templates:Manual NotificationsOrder PreparationWe are currently preparing your order. Please review and confirm that your shipping address is correct.Order HoldYour order is currently on hold due to weather conditions. We will resume shipping on the confirmed date.Scheduled ShipmentWe are planning to ship your order on [date]. Please ensure someone is available to receive the delivery. Automated NotificationsShipment ConfirmationYour order has been shipped. Tracking details will be provided for your reference.Delivery Attempt FailedWe were unable to complete delivery of your order. Please refer to the carrier’s notice to arrange redelivery or pickup.Ready for PickupYour order is now available for pickup at your local carrier location. Please collect it at your earliest convenience.Pickup ReminderYour order is approaching the carrier’s pickup deadline. Please retrieve your package promptly to avoid return or additional handling.We select shipments as needed and send the appropriate notification based on the specific situation, ensuring timely and relevant communication with our customers.
A customer orders several products. Use the dimensions of each product to calculate the total cubic inches of the order. We can then use this information to choose the correct box size for those of us that use cubic shipping. Seems like that would be pretty simple to do!
I have set most of my items with preset weight and dimensionsI have a problems when I have multi item order, that cannot be preset, I want to make it idiot proof, shipper doesn't care, if a label print, he will ship without entering weight and dimensions, even if it cost me all the profit and ship at loss.I found that if multiproduct shipment are at zero weight, a label doesn't print,that force shipper to enter weight then he can print label,but some shipping company can generate label without having sizes entered.So I don't have the best rate or the best provider.Sugestion : add a way to block creating a label if dimensions are all at zero when on “package” ?
Hi ShipStation Product Team,I'm requesting two related features that would prevent costly UPS Dimensional Weight adjustments for ShipStation customers:1. Add "Package Dimensions" as a criteria option in Automation RulesCurrently, dimensions are only available as an Action Type ("Set Package Dimensions"). There is no way to create a rule that detects when dimensions are empty or set to 0x0x0. We need a criteria option such as "Package Dimensions Equal Zero" or "Package Dimensions Is Empty" so we can conditionally hold orders, add tags, or create alerts when dimensions are missing.2. Add an account-level setting to require dimensions before label creationShipStation currently allows labels to be created with no weight and no dimensions entered. There is no validation or warning. For any customer using UPS (or any carrier that uses Dimensional Weight billing), this is a serious problem. We need an admin toggle in Account Settings that blocks label creation unless dimensions are populated.Why this matters:We use UPS from ShipStation (One Balance). When a label is created without dimensions, UPS scans the package at their hub and applies a Dimensional Weight adjustment — often significantly higher than the original charge. Worse, when we tried to dispute these adjustments through ShipStation's automated claim portal, we were blocked because the original label had no dimensions on file (0x0x0). ShipStation's own dispute tool requires dimensions to exist on the original label.So the current situation is:- ShipStation allows labels without dimensions- UPS charges adjustments on those labels- ShipStation's dispute tool then blocks the dispute because dimensions are missingThe customer loses at every step. This needs to be fixed.We were advised by ShipStation Support to create an Automation Rule to hold orders when dimensions are empty. After reviewing every available criteria option, we confirmed with support that this criteria does not exist. Support then directed us here.We are a multi-location restaurant chain shipping across 100+ locations and this gap has directly cost us money that we cannot recover. I'm confident other ShipStation customers using UPS are experiencing the same issue.Thank you for considering this. Happy to provide additional details or screenshots if helpful.Frank Acosta
Currently, ShipStation's automation rules and product defaults allow you to automatically assign a single package type, weight, and dimensions to each SKU as orders are imported. However, automation for applying multiple packages (package sets or multi-carton shipments) to a single SKU or order is not supported at this time. Multi-carton shipments still require manual selection of the package set for each order.
Is it possible to create an automation which tells shipstation to create a certain number of shipments for an order if the order is tagged in a certain way? At the moment, we might have 300 orders that all require multi-package shipments created for them. We need to go into each order individually to create these multi-package shipments. This takes us a large amount of time to do this. We have tags and automations set up in Shipstation to tell us how many boxes will be required to pack an order. It would be great if we could create an automation rule to tell shipstation that if an order is tagged with '10 boxes' then 10 multi-package shipments should be auto created for this order. Thank you.
hey i wish there was a way to filter orders by FedEx zones
As Shipstation is adding new carriers the list of carriers in the drop down lists is getting so long that it now requires scrolling to access popular carriers like UPS. This is really cumbersome when updating shipping information from a drop ship or external shipping process. How about either suggestion carrier based on the tracking number (which would also increase speed) or at least allow personalized reorder of carrier list or even turn off carriers not used by users in preferences.
Need a way to filter/report/export all shipments based on the actual shipping account used. Backend billing and financial reporting is based on the shiping account used and we need to be able to monitor shipments made on each account - whether 3rd party, shipstation or internal ups/fedex accounts.
Hello, I’m currently using Rate Shopper, but I’m finding the rules a bit limited. The basic options—choosing the cheapest rate or selecting a “Preferred” carrier within a certain amount or percentage—work fine, but they don’t fully meet my needs. Ideally, I’d like the option to choose the second cheapest rate instead of using the “Preferred” option when I don’t want the cheapest one. It would also be helpful to apply additional conditions, such as different rules for residential vs. commercial deliveries. Is there a way to configure something like this? Thanks.
Hello,For orders that are created through imports, we would like all associated information to be available when exporting from the shipment side of the process.For example, “custom Fields” are successfully generated and visible within the Orders section. However, when exporting shipment data, we are currently unable to include those same custom fields alongside the SKU information.Could you please advise if there is a way to include imported custom fields in shipment exports with SKUs, or if there are any recommended workarounds?
When importing orders into Quickbooks Online it sets the Sales Receipt date to the day I import them. Why not set the date to the shipping date? Please fix this. It makes no sense to use the import date and at least the shipping date would be more accurate as to when the order occured. Imagine importing 300 orders from August and then having to go back and fix the date on each one because you imported them in October.
Ship Station needs to get working on the ability to upload documentation for international shipments. Given the changes being made in the trade world, specifically between Canada and the United States, it would be extremely helpful for importers/exporters to be able to upload their required documentation such as USMCA forms. This is a large struggle a lot of sellers are facing currently and I am sure has a lot of them pondering the idea of switching to a platform that supports this function.
Would it be possible to create a button in the Products > Customs section that allows us to upload a special document to that product that will be included in Electronic Trade Documents that are attached to the shipment?
In the balance report in the list of transactions, it would be helpful to filter by type, and then for the adjustment details to be exported into .csv Current process is to look up this report, click into each individual adjustment ID, copy the tracking number into a spreadsheet, then look for that tracking in ShipStation to identify the order, and then record which customer to charge the adjustment to. It would also be helpful to know more details of the adjustment, to avoide adjustment fees in the future.
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