It is a huge issue in our warehouse to not have the vendor/brand/manufacturer listed on the packing slip. We have many products with similar names but different manufacturers. This is what we put in the "vendor" field on product pages in Shopify. I wish ShipStation could import this information, either as an option for a custom field, or as a variable we can add to emails and packing slips.
When you sort by tag in v2, your orders are secondarily sorted by order number. This make sense and is good function. When you sort by tags in v3, your orders are sorted by that specific tag however they are in a completely random order. Not by age, order number, etc. There is no rhyme or reason to the sort. v3 should be an upgrade over v2, this functionality should be easy to implement. There isn’t a use case where the current set up is beneficial in any way.
Currently, the <img> tag does not function outside of product images. Please add the ability to customize packing slips with more HTML elements including custom images.
The V1 Shipstation API passes the Payment Method from the ecommerce store, which is critical for correctly capturing how orders were paid in a connected ERP / business system.This same field is missing from the V2 API and should be added back in. I have had to resort to adding a custom tag or custom field via a ShipStation Automation rule so the the V2 API can pass the payment information to my ERP.
Hi ShipStation community, I'm Kevin, co-founder of Be Healthy, a French based brand in the health supplements space. I'm posting this feature request because Colissimo PUDO (Pickup/Drop-off) support is a critical missing piece for any merchant operating in France. The ProblemColissimo — operated by La Poste, France's national postal carrier — is the dominant shipping solution for French e-commerce. A large share of French consumers actively prefer home delivery alternatives: they choose a pickup point (post offices, local retail partners, lockers) at checkout rather than receiving parcels at their door.The issue is that ShipStation currently does not support Colissimo PUDO services. Attempting to create a label for a PUDO order in ShipStation returns the following error:> *"Le code ou l'adresse point de retrait n'a pas été transmis."*> (Translation: "The collection point code or address has not been transmitted.")This is a hard blocker — not a workaround-able edge case. Why This MattersFrance is one of the largest e-commerce markets in Europe. Colissimo PUDO is not a niche feature — it is a baseline expectation for any merchant selling to French consumers. Without it:- Orders where the customer selected a pickup point at checkout cannot be fulfilled through ShipStation- Merchants are forced to manage PUDO orders outside of ShipStation entirely, breaking automation workflows- It pushes French merchants to evaluate OMS alternatives that do support this natively (Shippingbo, SendCloud, Boxtal)I've personally spent significant time trying to find a technical workaround via the ShipEngine API (`ship_to_service_point_id` endpoint), Make automations, and Shopify metafields — without success. The limitation is at the carrier integration level, not something that can be patched client-side. What We're Asking ForNative support for Colissimo PUDO in ShipStation, specifically:1. Transmission of the pickup point ID (`locationId`) to Colissimo's API when generating a PUDO label2. Ability to read the selected pickup point from the Shopify order (already stored as a metafield or order attribute)3. Display of PUDO-eligible Colissimo services in the ShipStation UI without generating errorsThis is technically feasible — Colissimo's API fully supports PUDO label creation. The gap is on ShipStation's side in passing the required parameters. Community AskIf you're a French merchant or work with French carriers and have hit this same wall, please upvote and comment. The more visibility this gets, the better the chance of it making it onto the product roadmap.Thanks for reading — happy to provide more technical context if useful for the product team. KevinBe Healthy
Hello,I’m a seller using your platform, and I wanted to share a feature request that I believe would add significant value for users.It would be extremely helpful if ShipStation could track profitability per product, including how much sellers make on each item after shipping costs, fees, and other expenses. In addition, having built-in tracking for returns, refunds, and overall product performance would make the platform much more powerful for business insights.Right now, many sellers have to rely on external tools or manual tracking to understand their margins and return rates. If ShipStation offered these features directly, it would not only improve efficiency but also attract a large number of new customers looking for an all-in-one solution.Thank you for your time and consideration. I appreciate the work you’re doing and hope you’ll consider adding these capabilities in the future.
I’m a TikTok Shop seller and recently received a violation where I’ve been asked to provide an agreement with a carrier. I wanted to check if it’s possible to obtain such a document from your side.I have already shared shipping labels, invoices, and screenshots of my ShipStation account as proof, but they were not accepted—likely because these violations are handled by AI, which doesn’t fully understand explanations or context.When I contacted Shipstation support, they suggested I share this feedback so it can be considered by the internal team. Unfortunately, my verification was not successful, and I would like to help prevent this issue from happening to others.In my opinion, it would be very helpful if ShipStation could provide an official agreement or document confirming that our labels are authentic and that we are actively using ShipStation services.Please let me know if such a document is available or if you can guide me on how to proceed.Thank you.
Multiple inventory sync configurations are vital for international sellers.For example:Amazon.com FBA => US MarketplacesAmazon.co.uk FBA => UK MarketplacesAmazon.eu FBA => EU MareketplacesI wish Shipstation would implement this.
A feature to sync inventory between two logins and display quantities to two websites would be a nice idea.
We'd like to show our customers that we're proactive when it comes to product traceability. To do this, we want to include inventory lot information on our packing slips.Currently, lot info is available on pick lists but not as a field on packing slip templates. The only workaround is manually importing lot data into an unrelated field (like Fill SKU), essentially repurposing it. And every time a lot changes or is added, we'd have to re-import that data.It would be much easier if lot information were simply available as a field on packing slip templates, the same way it is on the pick list.
When allocating inventory, there are sometimes errors because the chosen location doesn't have the enough qty or something similar. In this case an error message pops up calling out 3 skus at a time even if there are more. It would be great if the allocation process just skipped the lines with errors and allocated the restin the same process, if an allocation job is already under way, I shouldn't be allowed to click the “allocate” button until that job is complete. Right now when a job is in process, I am allowed to click the button again, which I have don't not knowing a job is in process, but I end up getting A “system Error” which doesn't go away even after I go into the order individually nad successfully allocate the inventory
Orders → awaiting shipmentI want to export package information at the Ship from location but the export doesn't have the option to add ship form location as a field. Just adding that one field will make analytics SO much easier
We use a fedex padded one rate envelope to ship a lot of our packages. Could this please be something you add to the fedex 2 day shipping preset option.
Is there any way to remove/hide the postage price from a USPS envelope label? To look more proffesional and aestethic. Thank you!
Hi Team,We have had a few incidents where a label was created, and then somehow got misplaced or package was stolen at the post office. We found out when a few customers complained that they never recieved their February shipment. Went into their account. Label created and marked ‘shipped’, but when I clicked on the tracking information it showed something like ‘waiting for item to be dropped off or recieved by shipper’. It would be good to have this in the reports so that we can identify if it is an employee error, or if the post office is experiencing theft, etc.
We recently had a severe issue with incomplete and then totally broken synchronization between one of our BigCommerce stores and Shipstation. The main troubleshooting strategy of the support team was to ask us to perform the “edit connection” step, repeatedly, until it worked. In total I think we did this about 12 times before it was successful, over 3 support calls spanning 5-6 hours.For those of you who haven’t done this process, it is very sensitive to what browser you do it from and having no cache history of other store/SS logins that can corrupt the linking process, which is simply logging into the desired store and SS account while installing the app in BC. This is a really WEAK way to connect two platforms, and I could not believe how many variations I saw in the process, it would not unfold the same way every time.ACTION - what I suggest is to use something far more straightforward and reliable to connect a store to a SS account. Perhaps after installing the SS app in the store, the SS app could generate a code that is entered in the store configuration settings in SS. Would that not be an infinitely easier and more reliable way of connecting a store to a SS account?
I’d like to submit a feature request that would significantly improve efficiency and accuracy for international shipping workflows within ShipStation.Currently, when importing orders via CSV, there is no dedicated field available to map recipient tax identifiers such as TIN, EORI, VAT, or similar required customs information. As a result, this information must either be manually entered or is not consistently included, which can lead to delays in customs clearance or additional follow-up from carriers.Suggested Enhancement:Add a new mappable field (or set of fields) within the CSV import template that allows users to include recipient tax identifiers, such as:TIN (Tax Identification Number) EORI Number VAT Number Other country-specific tax IDsDesired Functionality:The field(s) would map directly to the appropriate customs/commercial invoice section within the shipment. The data would automatically populate on commercial invoices and any required customs documentation. Ideally, the field could be flexible or standardized to support multiple identifier types depending on destination country requirements.Benefits:Reduces manual data entry and potential for human error Ensures compliance with international shipping requirements Minimizes customs delays and carrier follow-ups Improves scalability for bulk import workflowsThis enhancement would be especially valuable for businesses regularly shipping internationally and managing orders in bulk via CSV imports.Thank you for considering this request.
We sometimes have customers in Canada (when shipping through Fedex) who have their own brokers for customs clearance. It would be nice if we could add this information to their shipping information.
We need to have the ability to designate our own broker for international shipments. UPS brokerage is awful and causes tons of issues and extra charges for the simplest of shipments. This simply needs to be an additional field in the shipment that we can input the contact information of our broker, an automated email sent to said broker, and and automated message to the courier instructing them that [Insert customer broker data here] is handling the brokerage. I see this feature has been requested for many years and there is no word on fixing this, this is common on other platforms.
Add a drop down to select the ship from location in manual orders. This is currently available when editing a manual order. Include this as an option for bulk importing manual orders.
Please sync all product details from Shopify, including weight, Country of Origin, and HS Codes. Ideally a 2 way sync, or a 1-way sync with a setting of which side controls.
Dear Shipstation team and communityMy name is Kevin, co-founder of Be Healthy (be-healthy.fr), a French e-commerce brand in the health supplements space.The Colissimo PUDO (Pick-Up Drop-Off) service — known as "Point Relais" in Colissimo's terminology — does not appear to be available in ShipStation yet. This is a critical delivery option for our French customers, as a large share of our orders are shipped to relay points. We have two specific questions:1. Is Colissimo PUDO on your product roadmap, and if so, when can we expect it to be available?2. In the meantime, is there any workaround that would allow us to process Colissimo PUDO shipments through ShipStation?Thank you in advance for your time and I look forward to your response.
We need different shipping speeds based on geographical location. I am currently unable to set checkout rates by location and automation rules don’t pull rates through to shopify checkout. For example, western states should see UPS Ground as an option but East Coast should only have next-day air or 2-day air displayed. The current checkout rate setup doesn’t allow for location specification. It would be really helpful to have that. Thanks!
requesting to add Yun express carrier. so we can select the correct carrier and fill out the tracking number. so amazon platform would load that same tracking infomation. otherwise we would need to muanully add it tracking to amazon, it’s time consuming!
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