It looks like Scan to View is available on mobile, and can utilize the camera on the mobile device. Can we take it one step further and have Scan to Verify available as well? We have multiple people picking and packing orders, but not everyone does this behind a computer. Being able to scan to verify via mobile would allow us to be nimble and mobile, but also maintain accuracy. What would be helpful is being able to scan the barcode on the packing slip, which will bring up the order, then allow the user to begin scanning the product to make sure it matches what's on the order. Once the correct product is verified, the all clear is given to finish packing the order.
Its great we can export SKU's, when exporting shipments - line items, but I need the fullfillment SKU that I filled in when I uploaded all our products. What is the point of the information in products if I can't access it when exporting reports too?
Suggestion for dev team... dark mode would not only be (subjectively) aesthetically pleasing, but would also help in reducing eyestrain. I'm not sure how feasible this is, but thought I'd put it out there. This is for the website by the way.
Right now when an order hits someone's doorstep, they can get a delivery notification email. Only problem is this email often doesn't get sent by ShipStation until hours later. We ship chocolate, so it's important the customer knows it's been delivered so they can keep it from melting. I was excited when I saw the delivery notification email, but then found out it's almost always delayed by a number of hours. It seems like it would be a simple fix for the development team to allow these delivery emails to be triggered immediately or even within a 15-30 minute delay. Customers would appreciate getting an email sooner! In the meantime, we might need to use a third party service to handle better notifications including SMS. Overall I'm very pleased with ShipStation--lots of smart people working behind the scenes on this. Light years ahead of the other options out there.
I'd love to recommend that any/every company account type/level have available one free user account to dedicate to accounting personnel who pay the bills. Restrict the access for that user account to simply: Managing payment types (CR, ACH, etc.) and running billing reports (etc.) - that way small companies like mine can distribute the workload in managing our Shipstation account without having to pay an additional fee for a user account that would never create labels, ship packages, etc. Shipstation won't be losing any revenue, but you'd be offering your customers a way to manage the workload for small business owners. Sounds like a win-win to me.
Background:We need a fair, complexity‑adjusted view of individual packer performance. Single‑item / Single‑SKU orders are inherently faster than mixed‑SKU, multi‑line baskets. I want report that normalises performance for order complexity so managers can compare packers like‑for‑like, set fair targets, identify training needs, and plan staffing.Goals:Measure packer productivity adjusted for order complexity.Reduce bias toward packers assigned to easier baskets.Provide actionable insights for coaching, training, and line balancing.Order DefinitionOrder TypeSIO: Single Item OrderSIM: Single Item Multiple OrderMIX: Mixed Line OrderOutputA complexity‑adjusted efficiency index (EI) per packer, shift, and date periodClear segmentation of order types (Single Item One‑unit (SIO), Single Item Multi‑unit (SIM), Mixed‑SKU Multi‑item (MIX))The report could be further extended to add the complexity of packing an item as some items need extra filling, special packaging etc.Happy for this to be a simple CSV report that we could pipe into a graphing engine columns to includeStructure:date, shift, packer_id, packer_name, station_idorders, SIO_orders, SIM_orders, MIX_ordersunits_packed, distinct_skus_packed, avg_ocfsum_sps_seconds, sum_aps_seconds, efficiency_indexorders_per_hour, expected_orders_per_hour
Please add Shopify automatic discounts to the packing slips, to be more accurate.
Would like it if ShipStation can add line items under "Cost Summary" in the order display that show Duties and Taxes paid from Shopify. Is this possible?
Here is the challenge I have come across.I work for 3PL fulfillment house. One of our customers sells subscription boxes which can contain multiple different items. The subscription box itself has an SKU assign to it and when an order is pulled from the selling channel, ShipStation obviously doesn't know what the contents of this box is. This creates a problem with custom forms as the contents details can't be populated on the custom form automatically. They can be added on manually but who has time for this!I think the solution to this is to expand the customs info in the product detail card by enabling addition of more default customs declarations under one SKU. These can then be populated on 1 custom form eliminating the manual aspect...boom...now please ShipStation can you add this on? Pretty please!
I am looking for a way to get number of orders a customer has placed with us to show up on the packing slip. This data already lives on shipstation as you can hover over the customers name under "recipient" and view that total orders info. This would be a valuable feature so we could instruct our packers to reward loyal customers with gifts/notes etc and they would be able to easily see that on the packing slip.
Hi, We are new to ShipStation and just found out that they don't support different label formats for "label" and "return label". We want to use 4x6 thermal labels for our "label" settings when we ship orders out. However, when we get a return request we would like to use 8.5"x11" paper to send the label to our customer. I'm guessing ShipStation thinks their users are all including return labels when they send the orders out. We don't do that as we don't have that many returns. Any thumbs up/support for this from other users? I guess for now I will be creating return labels a different way.
I just joined ShipStation. After reading multiple articles about how to edit Custom Email Templates (for Shipment or Delivery confirmations), it appears this option has disappeared from ShipStation.All the explanations point to options that are not on our ShipStation Account Settings.Some of the vendors we work with use ShipStation and have customized email Shipment Notifications, so I know this is possible... or at least it *used to be* possible. Any guidance is greatly appreciated.
It would be awesome if "number of orders" a customer has placed was a criteria for an automation rule that way we could easily tag repeat customers without having to look at their individual records and add the tag from there or making a list of our repeat customers and adding them to the automation rule that way.
We are trying to make a workflow for flagging repeat vs. new customers. There is no way to automate adding customers tags upon import, only order tags. This would be the ideal solution but the next option would make the process faster.With our current workflow we manually tag our customers profiles and use the automations rules to add a note to those imported orders that do not have a "Repeat Customer" tag to flag them for separate marketing material. Currently we have to go through all of our customers every week and make sure the new customers have the "Repeat Customer" tag added. To make this more efficient under “Customer” section would it be possible to make the "tag" column so it could be sorted? Then we could sort out the new customers that do not have a tag yet. If they were sorted then the untagged ones could be brought to the top of the list and bulk edited. Thanks!
We do drop shipping for many customers and need to make the package look like it is shipping from our customer to their customer (even though we are shipping it). While shipping, we should be able to select "Other" from the warehouse field and manually type in a temporary "From address"
I've been struggling to find a way to utilize Shipstations branded tracking URLs with our email marketing platform Klaviyo to send the links to customers, outside of the Shipstation tracking emails. I think this would be an enormous value-add for Shipstation users, that already have access to branded tracking, but would rather use their own email marketing platforms to send the emails out. The integration with Klaviyo doesnt even pass back tracking information, only that the action of Order Shipped has occurred. Which really isnt very useful at all. These actions cant even be used to trigger an email to send the tracking number, since that info is not shared. With more companies like Narvar and Malomo charging upwards of $200 for a branded tracking page, which shipstation includes for free, its unfortunate that it falls short in how it can ever really be utilized. We do not want to use shipstation to send the emails, simply to share that branded tracking URL with the integrations that already exist. If someone has been able to figure this out using an API or some other way, I would love to hear how it was implemented. Hoping to see this feature rolled out soon! Major selling feature for Shipstation thats just not what businesses can utilize. *Would also love to be able to add a simple image banner to the branded tracking page for marketing. Not sure how that was overlooked as well.
Is there any plan in place to add UPS Worldwide Economy as an option to process orders by in Ship Station? There are multiple other options to ship by under UPS. We have these rates in our UPS account and it would save time to be able to process International orders choosing this service through Ship Station. Please consider adding this feature asap so that we don't have to look for other shipping software. Thank you!
All of my global shipping is via UPS WorldWide Economy. Please support this class of service!!!
We need for the date that an order arrives in ShipStation to be the source of the "Age" rather than the order creation date. Our orders come over from NetSuite once they are approved. Seeing the age as a reflection of when the order was created provides no value when we are trying to maintain a 48-hour turnaround from the date the order was approved. In many cases, the order is weeks old by the time it is approved, requiring additional steps to see the shipping activity that displays the date it arrived in ShipStation. This option would be a huge time saver and allow the ability to know how long an order has to ship.
I am really struggling to understand why these are inexorably linked in Automations.At the moment, we have about 50+ automations for 4 shipping options (all based on Requested Service) and 14 box sizes. Really, we should have 100+ but I gave up creating one for every single possible option and we just have to manually adjust every day. (https://cdn.shopify.com/s/files/1/1421/4994/files/multiple_automations_for_one_mailer.png?v=1753886795)What I don't understand is why the two options are sealed together in the automations.Ideally, I could have a Store setting that just said: set service to Requested Service. OR, since there is Service Mapping, let the Service Mapping stand alone and then be able to just make automations based on weight or whatever for JUST package size. Instead, Service Mapping forces you to either set a package--which then doesn't work for a large number of orders and you have to manually reset the packages or do an automation that also include resetting the Service, so what's the point of the mapping?--or skip setting the package, but then you cannot set JUST a package in automations, you have to also reset the shipping service, which then, again, what's the point of the Mapping? (https://cdn.shopify.com/s/files/1/1421/4994/files/Service_Mapping.png?v=1753886861)If the two were simply unlinked in automations and Service Mapping (like they are in the order settings!) then Service could be set in Service Mapping or Automations and Packages could be set in Automations without having to have 4 different services for every package size and content combination.It's incredibly frustrating because we have done all the other things already.We have every product set with the shipping weight... but because the Shipping Service has to be set before you can set the package, we cannot default to a package and JUST let the Mapping Service do it's job. Plus, 75% of our orders have more than 1 product AND we have to have automations in place that end up overriding those single product settings because their weight ends up matching that of mixed orders. We can't use Tags because we have so many combinations of products in orders AND already use tags for other settings that Production and Fulfillment need to be able to access easily. PLUS, Tags plus weight based rules is essentially what we already do.We already use the Custom Fields to pass other vital order information through from Shopify.FINALLY, setting just package dimensions in automations DOES NOT WORK! The Service NEVER recognizes the package dimensions. Why even have Package Dimensions as an option when you have all these preset Custom Packages ready and waiting to be set????!!!It would be a total game-changer if we could just set up our box logic once based on weight, and let the Requested Service flow in naturally from the order data. No more duplicating rules for every combo. It’s such a clean and scalable approach.Please tell me I am not the only one who finds this incredibly frustrating and time consuming?Amy
You have "Reporting Categories" with NO reports? We need a way to do a report by category, I really don't see the reason to add "Reporting Categories" as a feature and then have no way to do a report even of sales that you can do/sort BY category. I wasted a lot of time thinking that reporting categories meant something.... PLEASE fix this and add the report part to this!
We use tags on orders requiring special handling etc, but once the order has a label made, it moves to Shipments.Tags are not visible in the Shipments grid and we can't sort by tag in the shipment grid.How can I search shipments for tags?Thanks to anyone with insight on this.
I have confirmed with the ShipStation Support Team do not appear anywhere in reports. This absence is quite frustrated ultimately these were shipments that occurred and if the user added details such as tracking and carriers these should be part of a report of shipped orders. Merely a column identifying them "Marked as Shipped" would empower users to run more effective reports instead of having to keep external records which are imprecise and time-consuming. The advantage for Shipstation is that it will make the platform more robust and "sticky" to users by allowing them to centralise their shipping workflows. Please consider for implementation as most of the work has already been done. Thanks
I have 1 carrier UPS that I cannot create labels for using ShipStation but pay to use the mark as shipped feature.UPS is at the bottom of the list and its a pain scrolling down the list on every order.Is it possible to an an automation setting / rule so that I can say if the shipping service contains UPS to set the mark as shipped carrier name to one from the list of available carriers?Also, can a config setting be created a bit like the shipstation connect config screen, where the list of carriers can be removed from the dropdown list options by selecting or deselecting from a list.Finally is there an API parameter that can be set when my magento order is delivered to Shipstation so that ship station knows that the carrier choice is UPS? or others if required.I did try creating a mapped rule, however even after setting carrier and package, the carrier name did not get picked up or recognised by the marked as shipped process.ThanksFrank
I have a store that sells butane lighters and I need an automation to mark the shipments as dangerous goods, instead of having to manually mark each order.
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