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We would like to see the ability to bold or call out anything with a quantity larger than 1 on a packing slip. This way when our team is picking the items for an order, they can quickly tell that this order requires more than 1 of the same item.
We would like to request a "Repeat Order" feature. We get so many requests to "Repeat Order", but the only way we can is to re-enter the previous order manually. Being able to "Repeat Order" with a new ship date and new order number, would be awesome! Thank you!
I currently have to convert pdf with software before uploading to Amazon each time. I find this tedious because Shipstation is suppose to help with this stuff.
With the new version you can no longer split an order after it has been 'Shipped' and a label created. We use this option when there is an error on the order. We make custom patches, so if a patch is sent with a misspelled word, but was on an order of 10 patches, we could reprint the one item rather than the whole order. Now, this is not an option and we have to send a whole order into production.
Hey! Our warehouse loves using Shipstation, but we've encountered 2 circumstances where we think new features could be a big help in terms of efficiency. 1) Multi-package presets - 99% of our orders are multi package, but you can only select a preset box for the first package. After that, each box's dimensions need to be added manually which slows down the warehouse while they look through a spreadsheet for the dims. - would LOVE to see a preset package drop down in the multi package window! 2) Automation rules - almost all of our orders are multi product, but automation rules only work for single item shipments. We have lots of items that ship in a static package (ex. a box of product X will always ship in a certain box with the same weight and dims), but the automation rules NEVER work since single product orders are almost nonexistent for us. - automation rules that apply to any order (within the criteria of course) would be a big time saver! Thank you for attending my TED Talk!
I would strongly suggest notifying by email of the admin when there is an issue with notifying Order Source with tracking number and posting notification on the mobile app. This is serious issue affecting business promises and being blind about issues is causing frustration by the customers and penalties by the order source for not fulfilling the ship by date promises.
Posting on recommendation of Shipstation Support -Requesting the ability to sort and print Packing Slips and Labels in Alphabetical Order to make the packing and shipping process more streamlined. For those of us who ship higher volumes, this would be so helpful when pairing pack slips with their corresponding products, boxes and labels.Thank you.
Having some basic pickers working our orders I will get the comments of "that was a $500 order". I am looking for a way for my pickers to Log In to their shipstation account and print packing slips and shipping labels with only being able to see the Pack Slip Details which don't include price. I would prefer these users to only have the ability to see SKU, Item Description, and Location. I don't ask them to include any of the invoices with the shipment but only the pack sheet.Anyone see this as being something possible in the future?
Greetings Ship Station Tech Team, My name is Jeffrey Roberts and I am a developer for VMR Products, http://www.v2cigs.com We are currently building out a new site using Magento, and we are going to be using Ship Station as our shipping solution. We have one hang up though. We currently ship over a thousand orders everyday, and sometimes as high as 4 thousand or more orders on sale days. Approximately 1% of our orders have a total line item count greater than 20, and our highest line item count to date is 93. Ideally, we would like to print the shipping label and the packing slip on a half label half detachable slip medium, however, this does not work for our 1% of orders containing line items greater than 10. To switch up our fulfillment process for 1% of our orders will be a logistics nightmare. The solution I see that will solve this challenge is to add a checkbox to your packing slip design view that if checked, will allow two or more pages to be printed. As of now, the system only allows for a single page to be printed. By adding the ability to print 2 or more pages will prevent a shipping horror story from occurring. This solution is vital to our fulfillment process. Thank you! Jeffrey
Hello, We are interested in having the custom and note fields be usable on the print shipping label screen. This way we can scan the lot, serial number and or expiration date into one of the fields and have it report the information back to our OMS. This is something we would be willing to pay for if it can be done. A lot of businesses need to track lots as they are shipping products that are ingestible or are absorbed through the skin. Is this something that is being looked into?
The combine order feature doesn't prevent merging orders from completely different recipients. There should be some option or very obvious warning when trying to do so. At the moment it just pops up a list of the items and addresses to pick the surviving information, however when merging dozens of individual orders, it's easy for the bad ones to not be seen since they are way down the bottom of the list.
There needs to be an option within the automations rules that allows for the input of "Charge Shipping to Recipient". Currently the only two options are "Charge Shipping to My Account" and "Charge Shipping to Third Party". We have several customers who want to use their own carrier accounts when shipping and currently the only way to automate this is being using the automation rule to "Charge Shipping to Third Party". The issue with this is that then the customer's carrier charges their account a "Third Party Fee" as this is currently the only option within ShipStation to charge shipping to another account. Getting this change implemented would be extremely helpful as customers are being charged fees, which makes them unhappy.
My company sells perishable items in addition to non-perishable items, and in almost all cases, they are ordering these things together. Currently, we are manually splitting each order (THOUSANDS) to separate them out so that we can ship the perishables via 2 day and the remainder of the order via ground. One solution is for automatic splits. I know this is currently being developed. I hope we have a very robust rule set to work from- current automation rules are almost there; Not being able to specify multiple skus forces us to use product tags for automation, and that makes tags useless to us for anything other than automation rules since there's so many per order. Another solution is translation of data from 3rd party integrators. For example, ShipperHQ will automatically split shipments based on origin, with settings for fewest shipments and closest origin, etc. This data is sent to ShipStation, and is visible in ShipStation if you turn on ShipperHQ's Insights after integrating. Since this data is standardized, it could be interpreted by SS and applied against orders to split out shipments matching what ShipperHQ calculated/quoted. This way, I could set up a second origin as a virtual warehouse, and include all the goods I'd like to ship together as shipping from that origin. Make sense?Anyhow, I've probably spent about 9 hours trying to figure out a solution that will automatically split out the set of skus that need to ship expedited from the ones that are standard. Really frustrating.
Currently, Shipstation doesn't support Shopify subscription order handling for prepaid subscriptions. When a customer orders a prepaid subscription, Shopify treats it as one order, and updates that order every month to add a new item to be shipped. There's also an order queue. When the order is fulfilled through Shipstation, it never comes back when a new item is added and Shopify changes from "fulfilled" to "unfulfilled". In one of the screenshots below, you can see the status is unfulfilled after three months of recurring orders (only one month fulfilled), with another 9 months planned out. But in the Shipstation window, it comes in as qty 12 (which is not the case).
Starting April 4th 2022, there is a New Non Standard Fee that the Post Office is putting in place. NEW: Starting in April 2022, there will be a new “nonstandard fee” for packages that must be sorted manually by the USPS when the dimensions of the package exceed sortation requirements. Rates will be adjusted based on box dimensions. Packages with length over 22 inches will have a $4.00 surcharge, packages with length over 30 inches will have $15.00 surcharge and packages over 2 cubic feet will have a $15.00 surcharge. This will apply to Priority Mail Express, Priority Mail and Parcel Select Ground.This means:Any package size that is over 22 inches will have a surcharge of $4.00.Any package over 30 inches will have a $15.00 surchargeAny package over 2 cubic feet will have a $15.00 surcharge Shipstation MUST show these fees in their price calculation at the time of shipping. Example: My package is 35" long, 10" high and 10" wide. I will be charged $15.00 for the over 30" category AND I will be charged $15.00 for the over 2 cubic foot category for a total of $30.00 plus the postal rate.ShipStation can do that calculation so my shipper knows it is not reasonable to ship that package USPS. Without those fees showing in ShipStation the rate for that package is $18.75 - which is lower than UPS or FedEx and the shipper will send it only to have us charged $30.00 on top of that. Your competitor - Shippo - says they are providing those fees into the calculation once the package is measured and weighed - so that the shipper can make the right shipping decision. When speaking with your Chat Support person Andre' today, he read it to be a charge Only if we don't enter the measurement. I think he is confused with the other NEW Fee - called Dimensional Noncompliance Fee - which will charge you after the fact if your dimensions are wrong or missing. This is Critical Information for the Small business shipper and the NEW Non Standard Fee needs to be displayed as part of the rate in ShipStation.
It would be nice to set an autofunding amount for the Shipsurance to something higher than $10. We get warned several times a day - to add insurance funds - and it tends to close the on-screen shipment without printing the label, causing us to have to goi back and request a label reprint.This is actually a glitch - not a suggestion.
I have set up my Cin7 integration to enter the sales rep associated with an order as a custom field. It would be really great if I could set up an automation to email the right sales rep when one of their orders ships/delivers. Even just being able to cc them on whatever is sent to the customer would be great. At present I can send them a notice when their orders import into ShipStation, or I can send all my reps ALL the notices, but there's no way to hit the sweet spot of "hey bob! You're customer should have their stuff, maybe call them and check in."
In my Woocommerce store, I have a product called "Sprouting Seed Blend," it is a variable product. There are three different "types" of this variable product. In this example, someone purchased "Sweet Greens": The issue is that when I'm on the Scan and Verify page, it only shows the main product name, not the Type, so I have no way of knowing which "type" it's referring to: When viewing the order, it shows the Type as the "item-descriptions", so please also put the item-descriptions field in the Scan and Verify Screen.
In my example, it is Woocommerce, but I doubt this issue is specific to WC. If the customer realises they have given us the wrong delivery address, we update it in WC and then the next time Shipstation syncs, it pulls in the new delivery address, BUT does not use it. Instead it treats it like the original address that has been corrected in Shipstation. So I press revert and it "reverts" to the new address. My suggestion is that Shipstation either automatically adopts the new synced address, or creates an alert to say that an address has changed.
There are still some big missing pieces with the Square Online store! The order numbers assigned to my orders in Square Online are not importing, and instead crazy long order numbers are being assigned in Shipstation during import. It's difficult when order numbers do not match, especially when I am trying to troubleshoot issues with your tech support.
We have some orders that come up with address errors. We have them filtered off to be tagged and easy Filtered. When we are DONE fixing the errors... I want to be able to have that TAG get Removed. There is no way to Automatically do that though. It seems like an Easy update.
As of October 2021 Warehouse Locations are 100% unusable in a production environment. While it is easy to enter a shelf/bin number there is no way to easily view what shelf/bin a product is located in when processing/picking/pulling orders. In its current state the following workflow is required to view a shelf/bin number...1. Highlight all orders you want to allocate...2. Click allocate selected orders.3.perform the following steps for EACH order you just allocated...A. click the orderB. perform the following steps for EACH item in EACH order...a. click an item in the order b. click the inventory tab c. MANUALLY RECORD the the shelf/bin of the itemd. close the popup window.e. click the next item in the order go to step b.C. After you have recorded all the locations for all the items in the order close the orderD. Click the next order, go to a.Warehouse Locations in Inventory Management should be clearly marked as beta or experimental as it simply is unusable in it's current state.
The branded return portal is awesome! I would love to use the feature but cannot based on the return service and package type default. There should be an option to select the original service and package type used on the order. For example, if I use USPS for my default return and a customer has a big heavy item, I tested this on an order by the way, it will cost $90.00 for USPS vs. $40.00 for UPS. If I use UPS for my default service and it's a small light item, it will cost $9.40 vs. $2.80 for First Class USPS. Defaulting to the original ship method on the order would solve these issues. Also, it would be nice to have an exchange option. Or at least a spot for a note so the customer can write "I would like a large instead of a medium". Or the option to select this is a return. Or this is an exchange.
Our fulfillment center uses "FedEx Cross Border" a.k.a. "TrakPak" for our international shipments. This is apparently not supported by Shipstation. Here's an example of one of our shipments: https://fcbtracking.fedex.com/?MyFICNumber=GFL0990US55445444001.In our marketplace, Shopify, we can enter the tracking info using carrier "other", which allows us to enter the tracking link, as well as the tracking number. Using "other" in the Shipstation "mark as shipped" dialog doesn't provide that option.Short of actual support for FedEx Cross Border, it would be great if selecting carrier "other" in Shipstation would allow us to supply the appropriate tracking link.We don't do a ton of international shipments, but it's quite a pain to deal with the ones we get.
Would be beneficial to the customer AND increase efficiency if SS could automatically select the carrier service with the lowest transit time. Transit times for ground vary wildly. For us shipping to Califonia can be 2 days with USPS, 4 days with USPS, and 5 days with FedEx. Shipping to our own state could be 3 days with USPS and 1 day with UPS and FedEx. Its crazy how awesome SS could be if it just started pumping out customer suggestions. A guy can dream right.
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