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Amazon Combined Orders Marketplace Notifications Broken

  • Jul 19, 2022 3:59 PM UTC
  • 2 replies
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I don't know if anyone else has noticed this. If you ship a combined Amazon order, Shipstation no longer is able to notify the marketplace. I'm told by Customer Service that this feature is no longer supported. This worked for years, and just stopped working yesterday. No communication from SS about this no longer being offered, even though it still works for other marketplaces (eBay, Etsy, Walmart, etc.). However, the SS batch process that runs to let you know which orders they suggest you combine is still running and includes Amazon orders. Even worse, under the Shipping tab, these orders are being marked as if the marketplace has been SUCCESSFULLY notified when in fact it hasn't. The only work-around is to go into Amazon Seller Central and, after you figure out which orders are impacted (not as easy as you'd think), you have to manually update each one. This is just one more thing in this system that has broken over time and will probably not be fixed. I have cases that are over a year old that I guess are now in their developers' black hole. I don't know if it's even worth adding another case to this pile. I'm beyond pissed.

2 replies

Moderator-Davis

Hey there @Smedley, 

 

Thank you for joining us here in the community. 

 

You are correct, the amazon integration does not support marketplace notification for combined and/or split orders at this time. You can check out this tip, and others, in our knowledge base article about Amazon Marketplace. 

 

If this becomes supported in the future, we will absolutely announce it! 

 


  • Jul 19, 2022 5:59 PM UTC

Hey Smedley,

I actually just noticed that we had two orders from the same customer this morning and we did not receive an alert through ShipStation to combine those orders.  I have a case in right now to see why our alerts that have prompted "consider combining" for years are no longer notifying us. 

 

You are saying that when you you combine orders the marketplace is not being notified of both shipments?! WHAT?!  I have three open cases at this time with SS.  I feel your frustration.