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Hi Support, We’ve been using Zonos in conjunction with Australia Post to ship into the US ever since it was introduced after Trump brought in tariffs.I understand that ShipStation isn't a part of this process & I never asked you to be.. Friday 6
All of the new EU regulations are a mess, but we finally got everything in order on our end to start shipping to Germany again. Except there is a huge roadblock on the shipstation end: Germany no longer accepts labels that aren’t DDP, so shipstation
It would be nice to be able to set the default store selected at order creation. If the store is selected from the Left-Menu, then the New Order button should choose that store for you by default, the drop down list chooses the first store by default
I contacted Ship Station support to find a way to have our customer notes and gift messages from our Shopify store automatically print on our packing slips. We were able to do this by adding field replacement [Notes from Buyer] to our packing slip. F
Hi There. Our business unfortunately can't use shipstaion without being able to have multiple packages available for multiple orders. I would say that this is pretty basic. If I have 50 orders that require 2 boxes (packages), I would have to manually
We have an Automation rule that sets orders that come from our online store with USPS Priority shipping requested to Small Flate Rate Box, as that’s used for our most popular products. I don’t know if the Rule is the trigger, but mentioning it becaus
When creating an automation, we need a way to chain multiple criteria and CHOOSE between AND or OR for them. For example,If the order has the following SKU ....APP17CORAPP18CORAPP19CTHEN do the following... Or we can change those "OR" to "A
We ship a lot of orders with dry ice via 2 Day Air that needs to have dry ice amount listed 5 KG per box or whatever it is. When we ship large customer orders with more than one box on the order ShipStation does not allow the dry ice amount to be sel
When ShipStation is connected to Shopify you have the option to use Shipstation as the rates for your shipping methods. You can add your rates and use your own carriers, the rates are displayed in the Shopify cart. Unfortunately ShipStation only show
A huge part of showing live rates to customers is for them to be able to see, in a transparent way how much shipping costs, especially compared to our free shipping tiers. By default, shipstation seems to have opted to show only the cheape
Hi there, If an order is reshipped and it’s content altered (e.g. resending a missig/damaged item) - could the costums declaration automatically only entail the updated content? At the moment by default everything from the original order is listed t
We are experiencing incorrect tax amounts on all Best Buy Canada orders imported through the direct ShipStation connector. The tax information is correct in Best Buy, but ShipStation appears to add the marketplace commission tax to the customer’s sal
We're running into a major blocker with how ShipStation handles EEI, AES, ITN, and FTR exemptions on international shipments. Our business handles extremely high value products, so we really need these features to be functional. The issues:1. FTR exe
I see that we now have the option to close shipments and create an End of Day sheet for UPS but every time I try it, it brings back an error. Is anyone else successfully printing this form? It’s a much-needed thing, so I’d love to get this to actuall
We have called 3 times and been told each time that this will be sent to the escalation team. This has been ongoing since 9:30am EST and we have an entire day’s orders we cannot ship. We recently migrated to Shopify in hopes that issues like this wou
Why is it now a privilege to be able to combine orders? Combine orders is no longer available in the starter plan! I use combine orders as customers place multiple orders and ask us to combine and ship together, but no option to click combine and hav
UPS seems to be a roll suddenly “”Ground” service charge backs. We have one account that we ship a few products for that are extremely light in weight but are large so we are charged for DIM weight instead of actual weight. This is all well and good
We would like to restrict users to see only their carrier settings in shipstation, so they can’t use other stores accounts.Currently you can’t do this: we don't have a specific permission to view only carrier settings as per support team.
We have an automation rule that automatically adds insurance to every package sent. The insurance amount is prefilled automatically, as you know. So the insurance amount is never 0 or empty.However, for the last few weeks, when I enter package dimens
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