ShipStation Features

We have an Automation rule that sets orders that come from our online store with USPS Priority shipping requested to Small Flate Rate Box, as that’s used for our most popular products. I don’t know if the Rule is the trigger, but mentioning it because that’s how the Package gets set on all of our Priority orders, which is when I’ve seen the problem.When we first open an order, either Length, Width and Depth are all 0, or Width and Depth are set, but Length is 0, as here--Re-selecting Small Flat Rate Box fills all 3 dimension fields.

Hi there,  If an order is reshipped and it’s content altered (e.g. resending a missig/damaged item) - could the costums declaration automatically only entail the updated content? At the moment by default everything from the original order is listed there. Best regards,Michael

We're running into a major blocker with how ShipStation handles EEI, AES, ITN, and FTR exemptions on international shipments. Our business handles extremely high value products, so we really need these features to be functional. The issues:1. FTR exemption is locked to 30.37(f). ShipStation applies FTR exemption 30.37(f) to all international shipments, and there's no setting we can find to change or remove it. None of our shipments qualify for that exemption, so we need the ability to select the correct one, or none when an EEI has been filed.2. The ITN field doesn't override the FTR exemption. For shipments that require an EEI filing, we file through AES and enter the ITN in ShipStation's ITN field. But when we click "Ship," the generated label still shows "NO EEI 30.37(f)" instead of the ITN. The ITN we entered never makes it onto the label, AWB, or commercial invoice.The International Settings page does have an Automated Export System (AES) section where you can select the options t

In regards to the new multi-package interface – the new feature is nice to have, but currently difficult to use in practical application. After order items are assigned to packages and labels / packing slips are printed, the package assignment is not printed on the packing list. Unless you have a computer screen/ShipStation in front of you while fulfilling orders (we do not), there is no way to know what item is supposed to go in which package. “Package Sections” is enabled our the Settings (Printing > Printing Setup > Packing Slip Document Options > Package Sections). Is there currently a way to show the shipment items breakdown on the packing list? If not, is this a planned feature?

As of 1 Nov, PIDs are required when shipping into the EU:The three PIDs you need to provide1. Merchant PID (M-PID) - always requiredAssigned by the online seller, marketplace, or platform. It has to uniquely identify the product across that platform, no matter how many sellers offer it.In practice, this is the platform SKU or listing ID you already use on your storefront. Your Shopify product ID or internal catalog reference covers it.2. Non-Standardized Manufacturer PID (NS-PID) - always requiredAssigned by the manufacturer, producer, or supplier. It does not rely on any international standard. If no NS-PID exists yet, the manufacturer is expected to create one. There's no required structure.In practice, this is the manufacturer's internal model number, style code, or production reference, something like "MX-2024-BLK-L" for a black jacket in size L. If your supplier has never assigned one, they need to. The format is flexible.3. Standardized Manufacturer PID (S-PID) - required where i

Why is it now a privilege to be able to combine orders? Combine orders is no longer available in the starter plan! I use combine orders as customers place multiple orders and ask us to combine and ship together, but no option to click combine and have shipstation combine the orders. As a small business who only ships seasonally this is causing a headache! ShipStation has already raised their prices and changed the subscription features model to increase the pricing scale. I am a small business shipping plants, I don’t need any automations, API’s, auto-split, warehouse features, inventory tracking… but I can’t have combine orders unless I pay for the Standard subscription with all those features that I don’t use. Bring back combine orders to Starter subscription or have a customize a plan pick your features option.

UPS seems to be a roll suddenly “”Ground” service charge backs. We have one account that we ship a few products for that are extremely light in weight but are large so we are charged for DIM weight instead of actual weight. This is all well and good however the adjustments that we are now receiving from UPS for carton dimension inconsistancies where we list a carton on a shipment as being LWH they charge us back stating that one or two of the dimensions are actually 1, 2 or 3 inches more than we entered at shipping label creation. The odd part is that we are using the same factory made cartons on many of the orders which now is saying that even though we use the same exact cartons that the dimensions are different from shipment to shipment and some of the adjustments for dimensions is only for one of the three dimensions. We use Shipstation UPS account and the list of adjustments are not available in a report format and have to be manually transferred via copy and paste to a new spread

We would like to restrict users to see only their carrier settings in shipstation, so they can’t use other stores accounts.Currently you can’t do this: we don't have a specific permission to view only carrier settings as per support team.

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I sent packages yesterday by USPS Priority Small Flat Rate Box without any problem.Today, I got this--I should also note that we have an Automation rule that sets Package to Small Flat Rate Box for all Priority shipments, as that is what we use most often. When I open a Waiting Order, the dimensions are seldom preset. That was the case with this order, so first time I got the message, I re-selected Priority Flat Rate and the dimension fields were filled. (Another bug that needs fixing, just not as critical.)But it still errored out, as you see here.I tried setting Service to a different carrier and Package to “Package”, then back to USPS/SFRB...no change.I was not able to solve it, so I repacked it in a USPS Small Mailing Package, changed ShipStation to “Package” and entered its dimensions, and was able to send it, albeit at higher cost.I need Small Flat Rate Box to work again, ASAP.

We activated the Inventory API add-on in July 2026 on a Startup plan. The help center says the Inventory API can be activated via Account add-ons on any plan level.On our account, Settings → Account → API Settings is greyed out with a padlock and the tooltip "Upgrade your plan to gain access to this feature". The add-on's own "Configure Settings" button links to exactly that locked page. So there is no way for us to generate an API key, and the add-on has been unusable since the day we started paying for it.To rule out the obvious: I am logged in as the account owner, so this is not the "only account owners can generate API keys" restriction.Questions:Is anyone here using the Inventory API add-on on a Starter/Startup plan? Where exactly do you generate the key? Does the add-on require a flag to be set manually by ShipStation before API Settings unlocks? If API access genuinely requires a Standard plan or higher, why is the add-on sold on lower plans at all?For context: tickets #1016649

We have an automation rule that automatically adds insurance to every package sent. The insurance amount is prefilled automatically, as you know. So the insurance amount is never 0 or empty.However, for the last few weeks, when I enter package dimensions or weight, this message pops up from the Print Label box at the bottom right--To proceed, I have to focus, then unfocus, the insurance amount field. I don’t need to change the number. Just focus the control, then move focus elsewhere.For.Every.Label.Tried on 2 different computers. Edge v154.0.4258.37 (current at this writing) on W11 26H2. Also tried an InPrivate browser to rule out extensions, cache and cookies.If it’s my problem, what’s the fix?If it’s ShipStation’s problem, when’s the fix?

How do I GET lot-level inventory data via the V2 API? I can see lot IDs and expiry dates in the UI, but GET /v2/inventory only returns aggregated totals.I would love to know what is available via your lot tracking feature via API. I've read https://help.shipstation.com/hc/en-us/articles/36761854507931-Inventory-Lot-Tracking and it doesn't mention anything about inventory integrations via an API endpoint for these fields.We are a paid Platinum member, so I realize this lot and expiry date tracking isn't available on all plans - but if we're paying for it, and have inventory API enabled - I would hope this data is available somewhere w/in /inventoryFor example, querying - shows nothing about the batch, expiry date, and only returns:- sku- on_hand- available- average_cost# URL: GET https://api.shipstation.com/v2/inventory?sku=MY-SKU&group_by=location # ----------------------------------- # Headers: # - API-Key: Your ShipStation V2 API key # - Content-Type: application

I’ve used the ShipStation UPS account to ship several packages. But, when I see the final charge in Stamps.com, it’s almost double what I was quoted.They add an extra fee for:Ground Residential Third PartyDelivery Area SurchargeDelivery Confirmation Signature (Even though I selected it originally)Processing Fee (of course) This UPS account is a joke. They overcharge you on the backside, just like UPS always does. Keep an eye out, just saying..

I sent this to support but thought I’d put it here in case anyone had some answers already to these questions they could share.Regarding the upcoming USPS non-compliance fee for missing or inaccurate dimensions. I have questions that the email recently sent out does not address. USPS Priority Flat Rate has both boxes, envelopes, and padded envelopes. For boxes, getting the dimensions is easy as they have standard LxWxH dimensions. For the envelopes, like the Priority Flat Rate Envelope, the packaging is flexible. USPS only gives LxW as dimensions, as height dimensions, as well as the other dimensions, can vary based on what is put into the package. This is also true for Ground Advantage when shipping something in a regular Bubble Mailer envelope, which is also of a flexible material.1) Are USPS Priority Flat Rate mailers excluded from these requirements to enter dimensions since USPS knows the dimensions of their Flat Rate mailers?2) Are bubble envelopes included in the requirement for

My ProLabel Express, the very one sold by ShipStation, will not print since I upgraded to MacOS 27. Are there any thermal label printers that are compatible with MacOS 27?

We are seeing high rates for UPS by shipstation today,  we shipped the same order out today that we shipped out back on 5/20/26, same number of packages and weight, the shipment back on 5/20 cost $94.23 and the shipment today would be $157.41   I know we had an issue about a month ago on this and it took over a week to resolve. I have already created a case for this and need it to be escalated ASAP, as we have suspended shipping until it is looked into.

Hi everyone,I noticed a limitation with the Etsy integration in ShipStation.If an Etsy listing does not have a SKU, the sku field in ShipStation’s API contains the Etsy listingId.If a SKU is assigned on Etsy, ShipStation’s API only returns that SKU, and the original listingId is not available.This is a problem because many merchants need both values:- listingId for mapping- SKU for inventory managementSuggestion: Please consider adding the Etsy listingId as a separate field in the Order/OrderItem API response, even when a SKU is defined. This would make the integration more consistent and reliable.Has anyone else experienced this? Could the ShipStation team comment on whether this is possible?Thanks

Over the past year or more, ShipStation support has fallen off a cliff.I am on a premium-level plan, and at this point I dread having to contact support because it has consistently become one of the worst customer support experiences I deal with in our business.The same cycle, over and overThe majority of serious technical issues I report take weeks, sometimes months, to resolve.Some never get resolved at all.Eventually I give up, stop wasting time going in circles, and try to build my own workaround.The pattern is almost always the same: I explain the issue in detail I provide screenshots, examples, order numbers, and whatever else is requested I am told the issue has been escalated I am told someone is investigating I am told there is no ETA I am told a manager or another team will follow up Then nothing meaningful happens.I follow up again and get another version of the same response.There is almost never any useful insight into whether someone with actual technical knowle

I am not having any connection issues at this time ─ But I am having to avoid using it because when printing batches thru SS Connect, there are frequent pauses between random labels; slowing down the entire print job.When I download the PDF and print the batch of labels directly to my printer, it prints continuously & uninterrupted, like normal.

My USPS mail carrier is scanning my end of the day USPS shipping manifest, but unfortunately it is not registering/updating on ShipStation or USPS. This has never happened before and I am not sure why this is not occurring. It used to be that the mail carrier would scan the USPS end of the day shipping manifest and it would then register on ShipStation as the item was picked up; however, while it is being scanned by the USPS mail carrier, it is not registering on ShipStation at all! Is anyone else having this problem???

Is anyone else having their Shipstation connect keep disconnecting? Mine keeps disconnecting even after I have already printed labels and/or restarted my computer. I refresh Shipstation connect and then the label prints just fine.

At the moment, in-store pickup orders from Shopify do not automatically deduct inventory form Shipstation, only after they have been completed, however, we should have an option to treat those as regular orders. For example, the way our store works is that we prepare all orders in advance, including pickup orders, so pickup orders have a 5+ business days completion time. This means that, on the current setup, pickup orders take 5 days or more to be deducted from the inventory in Shipstation, which is an issue as other people can continue placing orders on the product even if it is already sold out. The idea is to make pickup orders work like regular orders, as soon as the order is placed the product inventory should be allocated to avoid issues like the one mentioned above. At least make a toggle to do it this way.Even on Shopify itself, as soon as a pickup order is placed the product is allocated as it should, which is the most logical outcome.

We are finding that we are not getting webhooks fired NOR is last updated date for orders being updated (so polling fails as well) when we have an automation rule that only modifies a tag.Tags are a concrete change to an order and I would expect BOTH a webhook to fire as well as the order last updated date to be updated (for polling via GET)