We activated the Inventory API add-on in July 2026 on a Startup plan. The help center says the Inventory API can be activated via Account add-ons on any plan level.
On our account, Settings → Account → API Settings is greyed out with a padlock and the tooltip "Upgrade your plan to gain access to this feature". The add-on's own "Configure Settings" button links to exactly that locked page. So there is no way for us to generate an API key, and the add-on has been unusable since the day we started paying for it.
To rule out the obvious: I am logged in as the account owner, so this is not the "only account owners can generate API keys" restriction.
Questions:
- Is anyone here using the Inventory API add-on on a Starter/Startup plan? Where exactly do you generate the key?
- Does the add-on require a flag to be set manually by ShipStation before API Settings unlocks?
- If API access genuinely requires a Standard plan or higher, why is the add-on sold on lower plans at all?
For context: tickets #10166499 and #10168759 were opened on September 10 and #10223836 on September 23. Four weeks, three automated confirmations, no reply from a person. If an employee reads this, I would appreciate it if someone picked those up.