UPS seems to be a roll suddenly “”Ground” service charge backs. We have one account that we ship a few products for that are extremely light in weight but are large so we are charged for DIM weight instead of actual weight. This is all well and good however the adjustments that we are now receiving from UPS for carton dimension inconsistancies where we list a carton on a shipment as being LWH they charge us back stating that one or two of the dimensions are actually 1, 2 or 3 inches more than we entered at shipping label creation. The odd part is that we are using the same factory made cartons on many of the orders which now is saying that even though we use the same exact cartons that the dimensions are different from shipment to shipment and some of the adjustments for dimensions is only for one of the three dimensions.
We use Shipstation UPS account and the list of adjustments are not available in a report format and have to be manually transferred via copy and paste to a new spread sheet to evaluate the adjustments.
Anyone else experiencing this issue with UPS suddenly?