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Question

Insurance cannot be purchased without an Insured Amount

  • Oct 1, 2026 11:07 PM UTC
  • 4 replies
  • 11 views

JeffVan

We have an automation rule that automatically adds insurance to every package sent. The insurance amount is prefilled automatically, as you know. So the insurance amount is never 0 or empty.

However, for the last few weeks, when I enter package dimensions or weight, this message pops up from the Print Label box at the bottom right--

To proceed, I have to focus, then unfocus, the insurance amount field. I don’t need to change the number. Just focus the control, then move focus elsewhere.

For.

Every.

Label.

Tried on 2 different computers. Edge v154.0.4258.37 (current at this writing) on W11 26H2. Also tried an InPrivate browser to rule out extensions, cache and cookies.

If it’s my problem, what’s the fix?

If it’s ShipStation’s problem, when’s the fix?

4 replies

  • Community Manager
  • Oct 2, 2026 3:14 PM UTC

Hi Jeff,

First off, thank you for this incredibly detailed and thorough report. You saved us a massive amount of troubleshooting time!

To answer your question, this looks like a bug to me, especially if this recently started happening to you. 

Because this seems like a UI bug, please open a support ticket, and share the info you’ve shared here. Once the ticket has been created, send me the case number and I’ll have our senior agents look it over. 

We know how frustrating it is to have extra clicks added to every single label you print. Thank you again for flagging this so clearly, and we'll get this in front of our experts immediately.


PR73_2
  • Employee
  • Oct 2, 2026 7:44 PM UTC

Is it just one package, because I see that when I have multiple packages in a shipment and I have to add insurance to each box.


JeffVan
  • Author
  • Employee
  • Oct 7, 2026 2:28 PM UTC

​@JuanAdmin I will open a ticket and will return with the case number.

​@PR73_2 Yes, just one package. We seldom if ever have multiple packages for an order.


JeffVan
  • Author
  • Employee
  • Oct 7, 2026 2:42 PM UTC

​@JuanAdmin Request #10289324

Thanks!