We're running into a major blocker with how ShipStation handles EEI, AES, ITN, and FTR exemptions on international shipments. Our business handles extremely high value products, so we really need these features to be functional.
The issues:
1. FTR exemption is locked to 30.37(f). ShipStation applies FTR exemption 30.37(f) to all international shipments, and there's no setting we can find to change or remove it. None of our shipments qualify for that exemption, so we need the ability to select the correct one, or none when an EEI has been filed.
2. The ITN field doesn't override the FTR exemption. For shipments that require an EEI filing, we file through AES and enter the ITN in ShipStation's ITN field. But when we click "Ship," the generated label still shows "NO EEI 30.37(f)" instead of the ITN. The ITN we entered never makes it onto the label, AWB, or commercial invoice.
The International Settings page does have an Automated Export System (AES) section where you can select the options to: not use it, use ITN/Tax ID, or use USPS exemption code. We’ve selected “Use ITN/Tax ID” for shipments over $2,500, but the ITN still doesn’t appear on the shipping label.
Is there another setting we're missing to choose a specific FTR exemption or have the ITN actually appear on the shipping label? If this can’t be resolved quickly, we’ll have to move to another platform.
Thank you.