Skip to main content
Question

Misleading UPS Pricing

  • Oct 2, 2026 4:40 PM UTC
  • 1 reply
  • 5 views
JKing

I’ve used the ShipStation UPS account to ship several packages. But, when I see the final charge in Stamps.com, it’s almost double what I was quoted.

They add an extra fee for:

Ground Residential Third Party

Delivery Area Surcharge

Delivery Confirmation Signature (Even though I selected it originally)

Processing Fee (of course)

 

This UPS account is a joke. They overcharge you on the backside, just like UPS always does. 

Keep an eye out, just saying..

    1 reply

    • JuanAdmin
    • Community Manager
    • Oct 2, 2026 5:39 PM UTC

    Hi there,

    Those extra charges are post-delivery carrier adjustments assessed directly by the carrier, not ShipStation.

    When a package moves through the carrier network, UPS scans and audits it at their sorting hubs. If their system detects a rural ZIP code (Delivery Area Surcharge) or flags the destination address as a home rather than a commercial storefront (Residential Surcharge), UPS adds those fees to the final carrier invoice after delivery.

    If you ever want a second set of eyes on your adjustment report, feel free to shoot me a DM with your account info, and we'll be happy to take a look!

      Terms & ConditionsAccessibility statement