Why is it now a privilege to be able to combine orders? Combine orders is no longer available in the starter plan! I use combine orders as customers place multiple orders and ask us to combine and ship together, but no option to click combine and have shipstation combine the orders. As a small business who only ships seasonally this is causing a headache! ShipStation has already raised their prices and changed the subscription features model to increase the pricing scale. I am a small business shipping plants, I don’t need any automations, API’s, auto-split, warehouse features, inventory tracking… but I can’t have combine orders unless I pay for the Standard subscription with all those features that I don’t use. Bring back combine orders to Starter subscription or have a customize a plan pick your features option.
Combine Orders now a Standard feature
Hi--it seems like no responded to this, but I am also someone who ships plants and I have just encountered the same issue. There are no other features on the next level plan that are remotely relevant to me or worth paying a premium for, so now I am looking for another shipping software after almost ten years with shipstation.
Hey there,
First off, I hear you, and I completely understand the frustration here—especially for shippers where customers regularly place back-to-back orders that need to be packaged together to save on shipping costs.
To be completely upfront about where the plans stand: Combine and Split order functionality is currently reserved for the Standard plan and above. I recognize that when you only need that one specific feature, having to jump a subscription tier feels frustrating.
If upgrading to Standard doesn't make financial sense for your business model, you can still ship those items in one box without paying for extra postage:
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Package the items together and enter the combined total weight and dimensions on Order A.
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Create and print the shipping label for Order A normally.
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Copy the tracking number from Order A.
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Open Order B, click Mark as Shipped, select the carrier, and paste the tracking number into the tracking field.
This will notify your customer, update your store platform with tracking, and close out both orders in your queue without needing the automated combine tool. I know this isn't the perfect workaround, but I wanted to offer an option!
I have logged this feedback regarding Starter plan tier limits directly with our Product and Pricing teams so they can see the direct impact on seasonal and small-batch sellers.
Thank you for sharing your candid feedback with us!
Thanks. The other alternative that would make this less punitive would be to expand the base level of Standard to 250 shipments or put in an intermediate level between 100 shipments a month at standard versus 500 at starter, and 500 at standard.
But either way--for a lot of us, we don’t even need the three users of starter but combining and splitting shipments are a pretty basic feature. Otherwise you’re very close to some competitors that are free or practically free to use at base level that I already use for other lower volume side businesses.
Thank you for sharing such practical and constructive feedback. I am passing your exact suggestions directly to our Product teams so they can see this perspective!
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