Adapting customs declaration for re-shipped orders

Hi Michael,

By default, ShipStation generates customs declarations based on the items in the original imported order record, which is why the entire original list is automatically included on a reshipment.

Because ShipStation doesn't automatically know which items are missing or damaged, you will need to quickly adjust the item details on the reshipped order before generating your label.

Here is how you can ensure your customs declaration only reflects the altered content:

1. Open the Reshipped Order: Locate the newly created reshipment order in your Awaiting Shipment screen.

2. Adjust the Item Line-Items:

   • Scroll down to the Items section of the order details.

   • To exclude an item: Set the quantity of the undamaged/non-reshipped items to 0, or hover over the line item and click the Trash/Delete icon to remove it entirely.

   • To adjust quantities: Edit the remaining item quantities to match exactly what is being resent.

3. Verify the Customs Declarations:

   • Click on the Shipping Info tab on the right sidebar and scroll to the Customs section.

   • Click Edit Customs to double-check that the line-item changes have updated the declaration list correctly and that the values are accurate.

4. Create Label: Once the list matches the physical package contents, proceed to generate your label. Your customs form will now only entail the updated content!

Let me know if this helps! 

Here is a helpful article: https://help.shipstation.com/hc/en-us/articles/4417332306587-Reship-an-Order