Events

Thanks in advance!I have configured a custom header (X-Webhook-Secret) on FULFILLMENT_SHIPPED_V2 webhook, and while the header is saved correctly (visible when listing webhooks via the API), it is not being included in the actual POST request sent to our endpoint when the webhook event fires.I have confirmed that the same custom header setup works correctly for LABEL_CREATED_V2 and SHIPMENT_CREATED_V2, which indicates this is specific to the FULFILLMENT_SHIPPED_V2 webhook dispatcher. Attached a request file for the reference 

add Temu buy shipping

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Hey seems like there's no way to use the automation rules to add a SKU to orders.Since my packaging filters only exist in Shipstation where all orders are filtered into the different package size bins I need Shipstation to update my inventory system on packing supplies. Even things like Stickers and post cards have no way of being accounted for currently.Been doing it manually at weekly intervals but would help a lot to have an automation and live inventory updates.Anyone worked with through this?

The U.S. is ending the De Minimis exemption for shipments under $800 on August 29th, 2025.My main concern is properly declaring USMCA-compliant products to keep them duty-free. UPS by Shipstation doesn't seem to have an integrated way to submit  the USMCA Certificate of Origin electronically.This is a huge problem with the deadline fast approaching.How are other Canadian sellers managing this process? Is there a workaround you've found to ensure compliance?@CaraAdmin 

How can I add product photos when printing the Shipping Label/ Packing slip combo on 8.5" x 11" integrated label and packing slip form?I was able to do it on the solo packing slip by editing the template, but I see no way to do it on the ship label combo.

I need to pull a report of the number of units of products that are in orders awaiting shipment. While there isn't a solution for this in insights, I was able to get what I needed this way:In the orders grid, select Awaiting Shipment.Selecting all the orders (if that's what you want).Choose Other actions/Export.Open the exported file. You should see a simple report of all of the orders waiting shipment, broken out by product: Pivot table settings: Then I just did a simple pivot table, and got a sorted list of products. 

Developing an eCommerce app that utilizes ShipStation API v2. Our app uses the API to get rates and print shipping labels for customer orders.When requesting rates with delivery_confirmation parameters (direct_signature, signature, adult_signature, etc.), the returned rates do not include the associated fees. However, when creating labels with the same delivery confirmation settings, the final label cost correctly includes these fees. This creates a significant pricing gap between estimated rates and actual costs. This discrepancy occurs across multiple carriers (FedEx, UPS, USPS)Is this a known limitation of the rates endpoint in API v2? Any guidance would be greatly appreciated.

Dear ShipStation Management, I am writing to express my deep frustration and disappointment with the ongoing support experience I have been receiving. As a long-time customer on your highest-tier membership plan, I expect competent, timely, and knowledgeable assistance—unfortunately, that has not been the case.Recently, ShipStation has made system changes that have disrupted our ability to efficiently process orders. Whenever I attempt to reach support, I am met with extremely long hold times, and when I finally get through, I am connected to offshore support staff—specifically in the Philippines—who consistently lack even the most basic knowledge of ShipStation’s platform. It is clear they are still in training while trying to assist paying customers, which is entirely unacceptable.My latest experience with an agent named Irene was particularly upsetting. She demonstrated no understanding of the platform, placed me on hold without resolution, and only added to my frustration. I h

I have a missing package that has exceeded the guaranteed delivery time, but the chat is not working to contact customer service. No matter what I type in, it responds instantly with the following:"Whoops! A technical glitch just snuck in. 🤖 Try rephrasing your question, please."Clearing cache and cookies, using incognito, using other devices, and different browsers all result in the same error.  I already tried calling Shipstation and they said they don't allow phone support for Paypal users.Does anyone have any suggestions or is it simply down for days now? Thanks in advance!

Sorry if this has been answered already. Our Shopify account will import all taxes into ShipStation which leads to a massive headache regarding our books. Is there a way to disable the syncing of Shopify tax info/values into ShipStation? Primarily regarding, Shopify's Marketplace Tax and Facebook App Tax. Thanks!

Dear ShipStation Community,I am writing this post to alert fellow users about serious concerns I’ve encountered regarding ShipStation’s handling of account security and data privacy. My recent experience has raised red flags that I believe all users should be aware of.Key Issues:Insecure Password Practices:Without my permission, ShipStation changed my account password and sent the new credentials via email. This is an outdated and unsafe practice that exposes accounts to unauthorized access.When I requested the ability to change the password myself, the process was delayed, and my concerns about compromised credentials were not addressed.Difficulties in Deleting Accounts:I requested to delete my account and all associated data, but the process was unnecessarily complicated. I was told I needed to call a separate phone number to fully remove my data, even after canceling the account.This obstructive process raises concerns about ShipStation’s commitment to respecting user data and priva

Not sure if it's a 2FA issue or servers down or something else, but unable to login once again. I seem to be stuck in a cycle where I enter my credentials, get sent a 2FA code via email, enter the code, then get a blank white screen. Have run in this circle for the past 3 hours.On hold for tech support for an hour with no messages, wait time, nada .... just stupid music playing.This login issue has been on/off for the months. Third instance in 40 days.What a disaster of a company.

Hi allMy son is in his final year at Bournemouth University and writing his dissertation/research project on the impact of Brexit on UK SME's who export to the EU.To complete his research he needs to interview 2 more companies (2 people at each) on a zoom/teams call and ask them a series of questions (the interview won't last more than 30 mins).Are there any UK eCommerce companies on this forum who export to the EU (before/after Brexit) and would be prepared to help him?We use Shipstation in our business so I thought this might be a good place to ask 🙂Thanks for any help. 

Last couple days the orders we do on Amazon directly will no longer take them out of the que on Shipstation

Seems recently when I first attempt to login Shipstation I just get the spinning gear. If I open another tab it opens quickly. Have same issue on 2 different PCs  using Chrome but worse with Edge and FirefoxBeen using Shipstation for years........

Since the ShipStation Connect issue back in September, ShipStation is not working as efficiently as it used to. The label is purchased from the carrier, but never prompts me to print the label and hardly ever automatically prints regardless of the settings in place. I end up having to refresh the page and "reprint" the never printed lable. I uninstalled the old Connect app and downloaded the updated version (as instructed), but nothing seems to be fixing the slowness. I haven't had success creating a support chat either. This is slowing my work flow a ton! 

Creating label and assigning carrier is having problem.  Is there a problem with shipstation right now?

Hello Everyone -This morning when I logged in to our ShipStation account, I was stunned by a message that my Enterprise Subscription has been cancelled as of 01/06/2024. I must select a plan if I choose to renew. At first I thought maybe my Credit Card messed up. I see that I still have $400+ balance in funds for buying labels.I tried many different cards and tried to change the plan, tried to upgrade to High Volume and even tried to downgrade to Platinum, keep getting error "Failed to change plan" I can't reach support because their phones work Monday to Friday only. Today being Saturday, I am stuck and I have all these orders. Any suggestions or guidance will be much appreciated on how I can get a hold of them to figure out what's going on and why this happened.I checked my e-mails. I never received any notification that such event will take place today. As a matter of fact, I had reached out to support on 01/04 (Thursday) for something. Even then there was no mention that,

  Hey ShipStation merchants! Join us for an interactive virtual session on Nov. 30th to learn how your business can automate and scale your fulfillment operations using Dropship Manager–wherever you sell, however you ship. Hear from user Cocktail Courier as they share their story of achieving compliant last-mile delivery, saving 15% on shipping costs. Secure your spot to see Dropship Manager in action & discover how you can get started today!  

Join us for a free online event with international shipping experts from ShipStation and DHL Express.In this live product demo, we’ll show you how to enable discounted DHL Express rates from ShipStation, set up your international shipping settings, and build recommended automation rules to make cross-border shipping a breeze. And we’ll have a Q&A at the end to answer any questions you may have!  Event Details: How to Go Global with ShipStation & DHL Express Date: November 15, 2023 Time: 12 pm ET | 11 am CT | 10 am MT | 9 am PT Register Today Did you know? With DHL Express from ShipStation, you can enable easy and fast international delivery to over 220 countries and territories. The good news is that it’s included in your ShipStation account. All you need to do is toggle DHL Express on in ShipStation and start saving up to 68% on shipment labels.

New V3 app store in our account this morning and now our orders are being updated to shipstation? We did nothing different this am when we showed to work. Got the first round of orders that were in shipstation done and labels printed. First indication that something was wrong was that the notifications did not send. Then back at our BC store the orders were not updated to shipped.Help please.....

Anyone experiencing inaccurate data like third party defaults not working and then when you update it, the data reverts back to the wrong data when you close the pop up?

So aggravated! trying to use shipstation ups account and cannot get any labels. Was working fine last week. I have been on hold on the phone since 11 am, it is now 2:15 pm. I have started a ticket and got an email saying that help was on the way. still no progress. " shipper number cannot be used for this shipment" I need this fixed! I have packages to get out by 4 pm!!!