Hello Everyone -
This morning when I logged in to our ShipStation account, I was stunned by a message that my Enterprise Subscription has been cancelled as of 01/06/2024. I must select a plan if I choose to renew. At first I thought maybe my Credit Card messed up. I see that I still have $400+ balance in funds for buying labels.
I tried many different cards and tried to change the plan, tried to upgrade to High Volume and even tried to downgrade to Platinum, keep getting error "Failed to change plan"
I can't reach support because their phones work Monday to Friday only. Today being Saturday, I am stuck and I have all these orders.
Any suggestions or guidance will be much appreciated on how I can get a hold of them to figure out what's going on and why this happened.
I checked my e-mails. I never received any notification that such event will take place today. As a matter of fact, I had reached out to support on 01/04 (Thursday) for something. Even then there was no mention that, "oh by the way your account will be cancelled on 01/06 if you don't take the necessary steps".
I have submitted a support ticket as well. Don't know how long before someone will respond.
Please help!!