Not sure if it's a 2FA issue or servers down or something else, but unable to login once again. I seem to be stuck in a cycle where I enter my credentials, get sent a 2FA code via email, enter the code, then get a blank white screen. Have run in this circle for the past 3 hours.
On hold for tech support for an hour with no messages, wait time, nada .... just stupid music playing.
This login issue has been on/off for the months. Third instance in 40 days.
What a disaster of a company.
Hello @admin242!
Thank you for posting in the community! I contacted support and requested that a team member call you to assist with your login.
Unfortunately, they could not reach you, but they have followed up with an email under ticket #8046126. I hope you can connect with support soon and successfully log in to ShipStation. Let me know if you need any further assistance!
Happy Shipping!
-Cara
I hate the 2FA loops, I think its setup poorly, but one thing that can definitely help is either clearing all browsing data, or loging in from private browsing/incognito mode.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.