Meet the Community Members

Hey ShipStation! My name is Juan, and I help moderate the community forums here. If you’ve posted a question or idea recently, there's a good chance we've already chatted! I wanted to write a quick introduction to myself and share a bit about what I hope we can build together here. We have a really special space here. My absolute favorite threads to read are the ones where you all jump in to help each other out, share clever workarounds, and solve problems together. As much as I like to think of myself as pretty knowledgeable, the collective wisdom you all have from running your business is unmatched. I want these forums to be a place where we do a lot more of that, sharing ideas, experiences, and helping each other succeed. Down the road, I’d also love to start making some fun, bite-sized video tips and walkthroughs for you all right here on the message boards, especially when we launch new features. I’m really proud to be part of the team here, and I truly believe in what we are buil

Hey ShipStation!My name is Melanie and I head up our Community team here at ShipStation. I've always believed that having a community behind you filled with people who show up, share what they know, and help you succeed is one of the most valuable things a person can have. This has been pivotal in my personal life and that belief is exactly why we’re building this space.This isn't just a place to submit a ticket and wait. It's a place where you can talk directly with our team and see the action behind your feedback. That means what we're fixing, what we're building, and why. Just as importantly, it's a place to connect with each other: trade tips and tricks, troubleshoot together, celebrate wins, and learn from people who've been exactly where you are.Our team is here, present and listening. We can’t wait to help, but of the best answers, ideas, and shortcuts will come from you, from each other. That's the culture we're building: one where support isn't a one-way street, it's a shared