All of the new EU regulations are a mess, but we finally got everything in order on our end to start shipping to Germany again. Except there is a huge roadblock on the shipstation end: Germany no longer accepts labels that aren’t DDP, so shipstation won’t let us print them. However our globalpost smartsaver rates are still populating at checkout on our Shopify store for German addresses.
We’ve now had to disable shipping to Germany again because we can’t print those labels, and we need to be able to charge customers for duties and taxes, as well as the higher shipping rates that come with DDP prepaid labels.
I’ve tried turning on DHL Express to bridge that gap, but because the shipstation integration only shows customers the lowest available rate, it doesn’t populate, as it’s far more expensive than the globalpost smartsaver rates that we’re offering to non-EU counties.
I’m trying to get ahold of support to see if this can be fixed, but as it stands we’re out the 200 euro we paid to get set up with a representative in Germany so that we could be in compliance with all of the new regulations, and we still can’t sell to Germany.