Carrier Integrations

All of the new EU regulations are a mess, but we finally got everything in order on our end to start shipping to Germany again. Except there is a huge roadblock on the shipstation end: Germany no longer accepts labels that aren’t DDP, so shipstation won’t let us print them. However our globalpost smartsaver rates are still populating at checkout on our Shopify store for German addresses. We’ve now had to disable shipping to Germany again because we can’t print those labels, and we need to be able to charge customers for duties and taxes, as well as the higher shipping rates that come with DDP prepaid labels.I’ve tried turning on DHL Express to bridge that gap, but because the shipstation integration only shows customers the lowest available rate, it doesn’t populate, as it’s far more expensive than the globalpost smartsaver rates that we’re offering to non-EU counties.I’m trying to get ahold of support to see if this can be fixed, but as it stands we’re out the 200 euro we paid to get

Error received from the DPD Germany API: Unable to find carrier depot for the sender postal code (Generic). (520, f6214d06-902e-4927-a82d-4ea526a25c77) When integrating **DPD Germany** with **ShipStation** (or ShipEngine / DPD Webservices API), the error **"Unable to find carrier depot for the sender postal code"** occurs during label creation when the DPD system cannot match your origin ("Ship From") address to an active DPD sending depot.

I see that we now have the option to close shipments and create an End of Day sheet for UPS but every time I try it, it brings back an error. Is anyone else successfully printing this form? It’s a much-needed thing, so I’d love to get this to actually work. 

So now I am starting to get marketing calls from Worldship because of a merger with Shipstation?  I have been so annoyed with calls from Worldship and Unishippers and requested to be taken off calling lists at least a dozen times for each company, but still get every time there is a new sales rep.  So now this new company is going to start all over?  I have a warning for Shipstation - make sure I’m not contacted any longer or I will find another provider.

It used to be that delivery time estimates for FedEx were from 1 to 5 days - now I’m seeing 7 and 8 days?  Have they lengthened their shipping time or they compensating for weekends?  I’m in VA and now I’m getting a quote for 8 days to CA.

Is anyone else seeing a big difference in Fed Ex shipping rates. I had entered a package yesterday in shipstation and chose Fed Ex ground and the price came back as $18 and today when I went to ship the package today shipstation is now saying $65.

Hello, The past couple weeks we have been having issues generating a label via Amazon Buy Shipping in the UI. It just gives us an internal error saying the label can’t be created. We currently have a support ticket open and it seems like they are working on it.  I tried to circumvent this issue by purchasing the label through Shipstations API rather than the UI, however we are still seeing an error. This has dramatically effected our productivity as we need to know manually create and purchase the label through amazon circumventing Shipstation all together. We can’t be the only business experiencing this I’m assuming? Has anyone had issues as of late?For reference, here is the error I receive via API when trying to purchase a AMZ Buy Shipping label.  "errors": [ { "error_source": "carrier", "error_type": "business_rules", "error_code": "unspecified", "message": "A shipping carrier error occurred: We encountered an internal error. Please try again.", "carrier_id": "se-413123", "carrier_

On some FedEx One Rate shipments I’m getting a different rate before I create a label than after.  Example: it says for a Medium OneRate box $27.75 before I create a label, but then my cost is $20.05 after it is created.

As of this morning, USPS cubic rates are not working.  I compared rates to PirateShip just to confirm and USPS is only quoting the rate by weight.  It’s not quoting cubic.  This needs to get fixed ASAP

Anybody else notice the crazy rate increases on UPS ground multi-package service: Two boxes: 34” x 23” x 7 (49lbs)33” x 24” x 6” (48lbs)  On Aug 2nd 2026 - I paid $46Aug 3rd 2026 - It now costs me $133.Same address, package dimensions, weight. Was wondering if anyone else if experiencing this?? I contacted customer support and their escalating the problem to their team. 

ShipStation recently rolled out a new API when connecting to FedEx called FAPI2208. It appears that this new API went into effect on Monday, Sept. 14th.  Yesterday, the 15th, I created an international label for a customer of mine in the UK (using my connected carrier account - FedEx Connect Plus). Upon label creation, multiple things stood out as incorrect/wrong. First, the label created was not an ETD label (has been an ETD label to this customer for years). Secondly, the label included ISR, which is an Indirect Signature Requirement for delivery (never happened before). The last and biggest issue is that ShipStation now defaults to bill the duties and taxes to the SHIPPER. For all of the years I have been using ShipStation (and my connected FedEx account), the default setting has always been to bill the duties and taxes to the recipient. In the “other shipping options” section of the order screen, you do have the option to “check” the box to bill the duties and taxes to the payor of

Please add “Old Dominion Freight Line” as a carrier option. That company is a very popular nationwide shipping option. We use them all the time but there is no option to select it. Thanks for your consideration.-Bryan

Is anyone else experiencing ongoing failures using Amazon Buy Shipping for orders containing bundle SKUs in ShipStation?We first reported this to ShipStation on August 11 under support ticket #10038205, although we had seen the same error occur previously and temporarily resolve itself. The current problem has now persisted for weeks.Amazon orders containing items configured as bundles in ShipStation fail when attempting to use Amazon Buy Shipping with:"amazon_order_item_id cannot be null or empty (Validation)"This is not an occasional error. It is a reproducible, programmatic problem affecting all orders with bundled items which is roughly half of our Amazon shipments every day.The affected orders import normally from Amazon and can be shipped through our own UPS/ShipStation carrier accounts. The failure is specifically with Amazon Buy Shipping when bundles are involved. These same bundled SKUs worked previously, and ShipStation support confirmed during troubleshooting that the issue

Yesterday, I input a ship date of the following day and got results for several carriers, their delivery dates and prices.Today, I input the exact same shipment for shipping today, and the delivery date results where different by 2 full days. This is not acceptable!  The system does not work!  Please respond and fix.    

WWEX wants me to load their pricing into ShipStation. That company has a really crummy rating and isn't registered with the BBB. I feel like this is some kind of contract I don't want to be a part of. The salesman is really pushy which makes me a bit nervous.Anyone else? Is this a good thing or a bad decision?

None of my international shipments can use USPS anymore. I get the error message “Invalid rate. Invalid rate.” on all of them no matter what USPS option I select and no matter which country. I was literally looking at these orders yesterday and they were fine. I’m guessing this bug is occurring because USPS rolled out new price increases and Ship station has been updating things. But it looks like there was some kind of error in the update to where USPS is totally shut down for international. Is anyone else having this problem? The site devs need to hurry and fix this, if this is a widespread problem.

I have owned an e-commece business for 13 years.  I don’t need be treated like a child with a warning on every single order.  My employees know when they need to buy insurance (which is not that often). I want to be able to turn off this asinine alert.

Can you set up the ability to do InPost Collections

I click create label and print, and eventually the error ‘The remote server returned an error: (504) Gateway Timeout.’ shows up. Any help?

Hello. Is anyone else having an issue where delivered emails are being sent from Stamps.com even though ShipStaiton emails are disabled for the store connections? This started a couple weeks ago, we have reached out to Stamps and they state to leave the email field blank in ShipStation. But we cant as they are imported from Amazon, Ebay and Walmart with those fields into our system. Now every USPS- Stamps.com postage purchase, customers are being sent those emails. I am assuming the marketplace is blocking them from delivery, but wanted to see if this is possibly just an issue with our account or if others are having the issue as well.  

I’m on the ShipStation mobile app creating UPS Ground labels, and the Shipping Cost on the finished label is consistently higher than the rate quoted on the Create Label screen — anywhere from 5% to 25% more. It shows up immediately when the label is created, not weeks later as a carrier adjustment.Two recent examples: quoted $10.79, charged $13.00; quoted $9.93, charged $11.88. It’s happening on every order I check.Is anyone else seeing this gap between the quoted and charged rate? If you resolved it, was it an address residential/commercial setting, a pickup-type setting, or something else? And were you able to get any of the difference refunded?Thanks

I would really love to utilize ShipStation as a one-stop solution. Unfortunately, most of my packages ship with the UPS Simple Rate and I don't see that as an option with ShipStation. Any plans to add that and a possible timeline?

We would like to be able to set the Request confirmation to “Origin Signature not required” for Purolator shipments. The choice is not available on import until the order is saved but there doesn’t even seem to be a way to make a rule that applies to existing orders that we could trigger manually.

So, when i get near my 500, i use shippo accounts to finish off the end of the cycle orders. I noticed this morning…. it was costing me 40-50 cents more a package on shipstation than usual, so i went over to shippo and it was the usual rates…  but on shipstation it was 40-50 cents higher for the same zipcode, going from the same place.  Did stamps do the usps rate a week early ?  If this is an error, will we be refunded? Will there be transparency? my 4.78 shipments are all now over $5.20+

Will we ever be able to print an end of day scannable form for the UPS drivers to scan when picking up? This is a real issue for us especially over the holidays. But drivers will not always scan every package for us, especially when there are over 600 packages. We get one for the USPS but why is it not possible for UPS via Shipstation?