I’m on the ShipStation mobile app creating UPS Ground labels, and the Shipping Cost on the finished label is consistently higher than the rate quoted on the Create Label screen — anywhere from 5% to 25% more. It shows up immediately when the label is created, not weeks later as a carrier adjustment.
Two recent examples: quoted $10.79, charged $13.00; quoted $9.93, charged $11.88. It’s happening on every order I check.
Is anyone else seeing this gap between the quoted and charged rate? If you resolved it, was it an address residential/commercial setting, a pickup-type setting, or something else? And were you able to get any of the difference refunded?
Thanks