Error received from the DPD Germany API: Unable to find carrier depot for the sender postal code (Generic). (520, f6214d06-902e-4927-a82d-4ea526a25c77)
When integrating **DPD Germany** with **ShipStation** (or ShipEngine / DPD Webservices API), the error **"Unable to find carrier depot for the sender postal code"** occurs during label creation when the DPD system cannot match your origin ("Ship From") address to an active DPD sending depot.
Best answer by vzbuch
Good morning, today DPD label creating is working again. Kind regards, Volker
Error received from the DPD Germany API: Unable to find carrier depot for the sender postal code (Generic). (520, f6214d06-902e-4927-a82d-4ea526a25c77)
When integrating **DPD Germany** with **ShipStation** (or ShipEngine / DPD Webservices API), the error **"Unable to find carrier depot for the sender postal code"** occurs during label creation when the DPD system cannot match your origin ("Ship From") address to an active DPD sending depot.
Hey there,
Have you been able to contact support to see if this is a site wide issue? I am not seeing many reports, but your error code might be enough to escalate!
Hi Juan,
Yes, I tried reaching out to support, but the “ShipStation Assistant” bot just opened an email support ticket on https://help.shipstation.com/.
I hope the DPD issue resolves on its own soon, as it seems to be a temporary outage or disruption with the DPD Web Services.
Kind regards,
Volker
Good morning, today DPD label creating is working again. Kind regards, Volker
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