Hello,
The past couple weeks we have been having issues generating a label via Amazon Buy Shipping in the UI. It just gives us an internal error saying the label can’t be created. We currently have a support ticket open and it seems like they are working on it.
I tried to circumvent this issue by purchasing the label through Shipstations API rather than the UI, however we are still seeing an error. This has dramatically effected our productivity as we need to know manually create and purchase the label through amazon circumventing Shipstation all together. We can’t be the only business experiencing this I’m assuming? Has anyone had issues as of late?
For reference, here is the error I receive via API when trying to purchase a AMZ Buy Shipping label.
"errors": [ { "error_source": "carrier", "error_type": "business_rules", "error_code": "unspecified", "message": "A shipping carrier error occurred: We encountered an internal error. Please try again.", "carrier_id": "se-413123", "carrier_code": "amazon_buy_shipping", "carrier_name": "Amazon Buy Shipping", "carrier_response_code": 520
As you can see it is not very informative, would love to hear if anyone has encountered this and how they fixed it.
Thanks