UPS Ground Multi-Package Rates Increase

Hey grant99, 

Thank you for alerting us. We have alerted our escalation team about this sudden increase and will get to the bottom of this soon. I will update this thread as soon as I hear back from them. 

Thank you JuanAdmin!!

We have seen the same exact thing happen. Extreme overall price increase on UPS ground multi-package shipments. Doesn’t seem to matter where to or how many packages--much more expensive than the same shipments last week. 

For example, on 7/28/26 we shipped a 13 package shipment to Torrance, CA. It cost $233.87.

Today, the same exact shipment (13 packages, same dimensions and weight as last week) estimated a cost of $600.60.  

Something doesn’t seem right. We are planning to contact customer support tomorrow morning. 

Having the same issue,  my case has been escalated as well.

Oh thank you for escalating this. This has been such a buzzkill and needs to be addressed ASAP. What’s the latest, please update us 

Yes, Agree with Shoreshipper, we need an update ASAP.  Our shipping department has been stopped since Tuesday morning because of this issue. Shipstaions UPS ground rates are the main reason we went with them.

I also agree with shoreshipper and would appreciate any updates and fixes ASAP. Our shipping has also been halted until this is resolved. Like Josh2026 mentioned, one main reason we stay with Shipstation is for the UPS ground rates and will definitely consider other options if this issue continues. It is a huge setback for our small business. 

My ticket is being escalated as well. The customer support said many people are reporting the same exact thing of UPS ground prices 3X in price. I am expecting a call from the support lady handling my issue any second now, will let you guys know.

We need two order numbers (one old, one new). If you have a support ticket, or are going to create one, having that info ready. It will be a big help with our investigation. 

I have two separate orders on my ticket they are reviewing as part of thier investigation.  Have their been any updates on this?

Hi ​@JuanAdmin , 

Check my ticket number 10006888. I included a video visually showing the rates from our old orders and then comparing it to the new more expensive rates. Let me know if you need anything else or I can send the video directly to you ​@JuanAdmin 

Any updates?  Questions, or additional info/data Needed?

I’ve been reaching out to everyone I can at ShipStation and was able to get in touch with a few account representatives. They’ve now moved my ticket to Tier 3 support, my rep said she’s pushing for an update ASAP. I’ll keep everyone posted here as soon as I hear anything

Who did you talk to? Do you have a direct number?

​@Josh2026 An account rep in Los Angeles (where I’m based) called me and also the Director of Support at ShipStation knowns about the issue as I messaged her on LinkedIn and put her team on it. Tier 3 support contacted me last night, which i provided more references to the issue. I’m waiting on Rip to respond about any update they have. Will notify you all when I hear back

Looks like it's fixed,  very glad we can start shipping Monday morning.  I will be very interested as to the cause of the problem 

​@Josh2026 I’m meeting with my rep on monday to diagnose the problem so I know for the future.

​@grant99 Thanks for the heads up! Looks back to normal for us too, thankfully. Appreciate everyone’s comments and help escalating this issue. 

Looks like the rates are fixed for multi- package shipments, but the rates are still too high for single box shipments.  Has any one else seen this ?

This issue started again. Could you please ​@Josh2026 look into it. I have been waiting for 2 days to get this resolved.