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As a 3PL company, we are frequently making new stores for new clients which we then add to our 3PL enabled store. Previous to last year, in order to verify card info for purchasing postage we would call Stamps.com, verify info and move forward. Since last year Shipstation has added Plaid verification, which is an absolute nightmare for a few reasons. It requires us to have our new clients, many of whom are touring musicians, take time to try to go through the verification process.  The system is bugged, almost every time I either fail to receive a verification email, or the client receives an error message while verifying.It would make way more sense to just have the salespeople (who call every time a new store is opened), be equipped with a way to verify info over the phone, or direct new accounts to a call in line for verification. Leave the ai systems out of it, which will be far more expedient and safe. 

This is a TEST

I see that people have mentioned this over 5 years ago, yet nothing has been implemented yet!We need Amazon "Verified by Transparency" code implementation on ShipStation.More and more products are using these codes everyday. It defeats the purpose of even using ShipStation if I have to go to Amazon to enter the codes manually every time I get an order.Please add support to ShipStation!

We need an application to remove items from ShipStation in bulk. Either create A process similar to the Receive Stock function or give us the ability to input negetive numbers in the Receive Stock screen so that stock comes out instead of adding it to the inventory.  

We have customizable Packing Slips, how about custom Pick Lists?

This one is extremely annoying. We have two accounts we ship from. one a sure post account that is managed by one of our customers. The other is our normal shipping account. The automation rules won't let us select our customer's account to ship from under the action type "Set Carrier/Service/Package". So our shippers have to manually have to change the service from our account to a service under the sure post account. We need to be able to select any service from any of our accounts in the automation rules. it's absurd that only the default account can be used in the automation rules. But any account can be selected when the order is opened. This needs to be fixed.

Hi Shipstationers, The subject explains this one pretty well. Just want to be able to use [Carrier Nickname] as a field replacement in the email templates. Thanks, Mik

I would like to be able to customize my Commercial Invoice (Other Forms) similarly to how most of the other documents have customizable options. I use ShipStation Connect to print all of my documents because it is very convenient.Currently every time I print a Commercial Invoice it also prints a mostly blank page with a border that just says "Electronically Submitted" which is promptly discarded. It would be nice to select black and white printing. It would also be nice to choose to print multiple pages at a time as DHL requires 3 copies of each commercial invoice.

I’m really appreciating the new inventory features but a way to cycle count on mobile is still missing for some reason. I can scan to receive but that just adds to whatever current quantity I already have. I can zero inventory for a location and then do scan to receive but that creates unnecessary hassle and slows down cycle count processes. I would love a dedicated way to run cycle counts directly from mobile.

Just a couple of ideas surrounding the purchase orders and suppliers feature. I love that ShipStation has now added an inbound inventory option to the inventory/purchase order section. However I would love if the reorder assist function would filter out any that don’t need to be reordered. If I’m using the reorder assist function I would love for it to trip my report to only the items that it’s telling me need to be reordered. An addendum to this is that I would love to be able to assign different products to certain suppliers. This would be helpful when running reorder assists for my entire warehouse. I might need 100 different products to be reordered which might come from 12 different suppliers. When creating a purchase order and selecting the supplier I wish it limited me to only the items I can actually purchase from said supplier. When running a reorder assist that might need 12 different POs to be placed I wish it took me through the PO process one supplier at a time. An alterna

When I make a DHL shipment the only thing available in the packaging is package and I would like a DHL envelope and DHL Flyer options as well.  

It would be great if we could upload a custom thankyou slip that prints with the picking slip in 4x6 and if we could upload the template in image format for example JPG/PNG. we always include a thank you for your order slip requesting for customers to leave a review but at the moment we have to print them seperately with our 4x6 label printer and staple onto picking slip.   

Today I found out that ShipStation doesn't sync product weights and packages from Shopify to ShipStation. I understand that I can manually input these values myself, however, if I'm new to the application and I have over 2,000 SKUs, I really would not want to find out I have to manually input the weight and dimensions of every SKU after I have already done this in Shopify.This also directly affects the live rates at checkout because they're not taking into account weights and dimensions when calculating, if you don't have all of these already set up.This would be so helpful in providing far more accurate and convenient setup with the checkout rates, and I know that it would not be very hard to implement.

I love the Shipment Count By User report.  It gives me a great idea of a person's average daily output.  But because of the way we split up our workload, it is very hard to figure out what a good average expectation across the board would be.  To be able to figure this out, it would be helpful to know "number of boxes p/ user" (we send a lot of multi-box shipments) and "weight by user". The way we split things up, one person may get out 60 orders that weigh under 24 lbs in a day, whereas another person may send out 17 orders that are over 100 lbs.  Both are putting in a full days work, but it looks like one did significantly more. If there was a "box p/ user" or a "weight p/user", I could get a better picture of average expectations for the department.

Right after we create a label to a customer, we would like for the interface to show us the tracking number so we can easily copy it and add it to our website for the customer to see. Ideally when you purchase the label, on the next page it would show you the tracking number where you can just click it and it will automatically copy. Then you can go paste it wherever you need. 

Currently when we download shipping labels it saves with pdf names like “Labels-639168691132413412.pdf” We would like the ability to customize the file name.  E.g. (customer name)+”Labels-123321513234.pdf” fields that would be helpful to have the option to include:   Customer name label creation timestamp (long/short) dims label index for that customer

I’ve been using deryvOS (pronounced “derive”) - an inventory app with automated tasks for manifest uploading, marketplace listing, and shipping. There’s also an accounting integration. The cool part is they already have an integration with ShipStation to create labels seamlessly without every leaving their UI - so you can upload manifests to generate inventory, connect marketplaces to automate the order process and then create and print labels from ShipStation without ever leaving the app. I thought it might be worth looking into a partnership since the connection is already there. I think a lot of ShipStation users could really benefit - I know we have! www.deryvOS.com

For whatever reason SS no longer will sync/update an order that has been cancelled or refunded once the order has already been imported from Woocommerce. Both the plugin and store connection in SS both show the field(s) for these syncs yet the functionality was remvoed.I first saw this on March 3rd, 2026 and today is April 1st, 2026. In that time we had 13 orders this affected do to the nature of our product and shipping days. Having to manually try to manage this between platforms is a bad idea as an order could easily be missed and shipped out after it has already been refunded. Please reinstate this functionality. 

When Insuring packages, the insurance amount should print on the individual package label For example, and this has happened to us… If we ship 10 identical packages, but each package is insured differently, how do I distinguish which label goes on which package. I don’t want to put the wrong label with the wrong insurance amount on the incorrect package. But if the insurance amount was printed on the label, I could correctly identify which package it belonged on.

Include the CustomsMIDCode in the product export CSV so that they can be re imported without have to re enter them all again.

Hello,I would really appreciate it if you guys could create a feature that allows us to clean up our customer list. We have a bunch of customers that we ship to frequently that are very difficult to find because our customer list is being flooded by one off purchases from eBay/Amazon. I know that there are tags and other ways to filter/search, but this adds an extra step and makes things more difficult than needed. Would it be possible to add this feature? Thank you!

like it says in the title. should be an easy ask. Not sure why they need to cover the exact part of the screen where buttons are. 

FedEx has just come out with a 2 day one rate extra small box. Could this be integrated into ShipStation?

Currently, if multiple email addresses are entered on an order, ONLY the last address in the list receives notifications for shipment and delivery.Multiple addresses CAN be entered as a comma separated list on a per-store basis, but it does NOT work on individual shipments.Please add this feature, as it's often important to send notifications to multiple addresses on a given order - eg. customer's purchasing dept. + customer's shipping/receiving dept.

I'd like to be able to sort/filter orders to see split orders only. This would help in management of orders with backordered items that can ship at a later time.