Amazon uses phone numbers to keep customer data anonymous. This is a 10 digit phone number and a 5 digit extension. On Friday someone at ShipStation decided to import this as a 15 digit or 16 digit if the 1 is included number. Too long for UPS and FedEx labels. Now it throws an error for each label. User needs to delete phone number on each label to proceed.
When will this be rectified?
I have over 300 orders failing. How did this happen. Amazon is probably the largest user base for Shipstation and why is this happeing?
Same issue here. We have to manually edit each order for the time being, greatly increasing the time it takes to ship a package.
We use FedEx nowadays, but we used to use UPS. Amazon started this phone # business about a year and a half ago. Are you a new user, new to UPS, or did something change recently that I just haven't come across yet?
Hello Everyone,
Thank you for your contributions to this thread and our Community. Apologies for the delay in getting this information out, but a fix to this issue was pushed out around 11 am CST on Monday.
Please feel free to either reply to this thread and reach out to support if you are still seeing errors around this at this point in time.
-Erin: Your Friendly ShipStation Community Manager
Just wanted to add that this problem is not fixed. I realized that is is specifically an amazon.com problem when shipping through Canada Post. Amazon.ca does not have the extension numbers in their phone numbers. I thought the issue had been fixed to make the phone numbers all one long line, turned out it wasn't.
So to reiterate... amazon.com with extension numbers trying to send through Canada Post give an error when trying to print a label for the extension number and when the extension number is deleted they print fine.
This issue is still going on. How come it is not solved since 2021?
We are experiencing this same issue, is there a way you can work with other API or code it in a way that will automatically change the phone number to an acceptable format? Currently any phone number including brackets throws an error message and has to be manually edited by someone in our warehouse. With GLS Canada only.
This is still an issue. Why has it not been resolved? And now with the "New View" you can not edit the customer information to manually remove the +1. This is complete insanity.
This is a major issue for seller-fulfilled Amazon sellers who must provide prepaid return labels using Shipstation. In our case, our main product is a single item that ships in multiple boxes. So if a customer initiates a return through Amazon, they are provided a single return label by Amazon. We then must provide them additional return labels for the additional boxes. The current formatting of the phone number causes an error when generating a return label because the number is "too long". The only way to work around this is to edit the phone number and remove the preceding "+1 ". With the "New View" this is not possible to edit the recipient information.
Shipstation provides no support for this. It desperately needs attention.
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