for some reason the product title override on orders is no longer working on Amazon and I"m not getting the SKU's either. I'm getting the full title, and image urls. I'm having to look up each order and it is getting tedious. Please fix. Thank you!
Amazon packing slip bug?
Still not fixed. This is going to be a very hectic week for us. Majority of our automation rules use the SKU as an identifier to update rates. Also we are a print on demand shop and our team uses SKU to locate artwork on our server. Shipstation please update API asap
We're also having this issue. I reached out twice now, and they just keep saying "We're working on it" with no timeline or additional information. It's creating a nightmare for us. Not listed on their status page (everything is Operational) and they keep addressing it as "the issue I'm experiencing" instead of addressing it as an outage, which is even more frustrating.
The silence is ridiculous. There are additional issues besides the missing SKU.
We have custom items and the URL went from a zip link of the customization to 2 URLs of the item image. Also, the sort by order date is not functioning properly. It's like the time component of the order is missing.
Also, some orders that were imported correctly, have had their SKU removed. Since Amazon order changes can be sync'ed back to shipstation, older orders are also affected.
So what else is FUBAR with the integration?
This whole thing is just unbearable. How is it that this is not an incident on the status.shipstation.com site?
GO TO SETTINGS and reprocess all of your automation rules if you can. I did this and it restored SOME of the saved product details and SKUS for a bunch of my Amazon orders. That or there actually are some fixes happening at the same time. Who knows.
Keep in mind that you will be reprocessing all of your automation rules for all of your orders. If you've manually updates some orders (like I have), those changes will be lost.
It looks like it is fixed on our end. I didn't have to make any updates, but new Amazon orders are coming in correctly. Yay!
Is anyone else's ability to buy Amazon shipping labels through ShipStation still being affected? I don't know if it was directly related to this issue but I can't even view Amazon shipping options in the rate calculator for any of our Amz orders. This is a significant issue on its own but began at the same time as the SKU issue(s) last week and does not seems to be resolving along with the SKU dilemma. The error message is invalid, no package types are hidden, all are enabled.
Nothing has changed on my end. I am noticing that instead of our actual SKU porting over I am seeing an ASIN come in under "SKU". I really hope this is solved before Prime Day.
SKUs finally came back at end of day, but Now.... I cant even get amazon to work at all.. no Sync
I don't have a syncing issue but my sku #'s print in product details and i get image URL and image thumbnail URL in description as well. This is so annoying and I just got done having to rewrite their integration to Magento 2.4.4 with no help from ship station after 3 weeks still no reply from them but I found a savior on these forms who literally helped me through the problem for free. Ship station customer support is something that needs to be worked on because if this continues like this I will just find another provider.
I still have 2 issues with the Amazon integration and haven't heard back from support.
- The soldto is using the shipto name. Sometimes it's different and you can only see the soldto/buyer name in the Amazon order list.
- The order date is based on the UTC date and not the Amazon date or the store date. So around dinner time in the US, imported orders will not have the correct date.
The issue just started for us last night.
Order age column is all over the place.
All orders are now importing with the ASIN as the SKU which has broken our automation rules, presets and, product info & custom titles.
We use Amazon Handmade and usually the customisation information doesn't import at all. We have a third party tool to get the information into ShipStation. Now it's importing a "CustomizedURL" as an Item Option which is a URL to a zip file which contains a JSON file and XML file of the customisation information.
In the queue for support currently.
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