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Amazon TAX / VAT being added to order total

  • Oct 20, 2022 11:44 AM UTC
  • 2 replies
  • 0 views

Hi,

 

Amazon includes the tax/vat in the item price but orders from Amazon are being imported with tax added on.

 

e.g.

 

Product £10 that already includes £2 of tax but Shipstation is importing the order total as £12 which is wrong.

 

How can I stop this?

 

Thanks,

Jamie

    2 replies

    Moderator-Davis

    Hey there @jk47, 

     

    Thanks for joining us here in the community! We are thrilled you've joined us. 

     

    Although it may not be a perfect solution, I do know that other accounts have had success in this realm by reaching out to Amazon. Since "Tax Paid" is not imported from Amazon currently, it's my understanding that the best way to get this done is to remove the VAT from Amazon and add the VAT number to ShipStation as a tax identifier. 

     

    With that in mind, if any other community members have worked thru this on their own, and have any recommendations, I would be very interested to hear them! 

     

    I hope this helps! 

    From Moderator Davis, May the force be with you!
    • AJW
    • Jan 26, 2024 10:40 AM UTC

    Hi.

    I am having this problem with my amazon orders and it makes it looks like the customer has paid more than it has.

    I logged a support job with shipstation 2 weeks ago and still no answer apart from it has been passed to technical. Bearing in mind this thread started in 2022, I'll not hold my breath.

     

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