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Amazon Updating Error?

  • Jun 29, 2022 3:57 PM UTC
  • 5 replies
  • 0 views

Is anybody else having issues with Amazon Integration today? Everything is completely messed up on mine. We have two Amazon stores connected, and there are so many issues. Missing names and addresses, wrong pricing information, missing orders, not showing the customers selected shipping options.

 

I disabled and renewed the marketplace connection but that was no help. Anybody else had this problem?

5 replies

  • Jun 29, 2022 4:09 PM UTC

I'm also having issue with Amazon integration today.  For me, I'm keep getting failed attempt on updating orders on just Amazon.  It seems like it's Shipstation's issue?


  • Jun 29, 2022 5:22 PM UTC

I too am having this issue. Weights are not importing, nether are pictures, multiple item orders are displaying the order total as the unit cost then multiplying it by the total number sold to create a new order total.


  • Jun 29, 2022 6:21 PM UTC

I cannot import from Amazon either. Error is: An error occurred attempting to update orders: Error converting value "milligrams" to type 'SS.Business.Marketplace.OrderSourceApi.Models.WeightUnit'. Path 'products[0].weight.unit', line 1, position 1029.

How do I get this fixed?


Austinite
  • Employee
  • Jun 29, 2022 8:29 PM UTC

I'm having issues also: order price is totally wrong, tracking numbers not automatically uploading to Amazon, etc. I received notice yesterday that my account was switched to a new Amazon API. That may be the cause, but sure if frustrating.


RobotBrothers

We have 3 amazon stores, .Com.MX.and .CA. If an order is placed on .com shipstation is pulling 3 orders (same order number) into 3 separate orders, one for each market.