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An error occurred attempting to update orders

  • Jul 20, 2021 6:13 AM UTC
  • 6 replies
  • 5 views

Hello first timer here. Uber frustrated.  I have been using Shipstation for a couple years now without too many issues but in the last several months I have been having this same issue over and over.  I go in to update my orders and they are not all importing and I have the "An error occured attempting to update orders" message.  I get 2 versions, see below.  I have tried reconnecting the store, sometimes that works.  I have had to delete the store and add it again as a new connection and that works sometimes.  But the next time I come on I have the same error messages again and have to do it all over. I am wasting so must time I am ready to move on to another shipping solution. I have updated my browser.  I have tried Chrome, Edge and IE.  I have updated the browsers to make sure they are current. I have gone through all the help articles. I would love to contact Shipstation help but I am either too tired or too frustrated to figure out how to do that.  The help just keeps sending me in circles. Any help or suggestions would be greatly appreciated. I have been having to by pass Shipstation and take packages to USPS and wait in line just to get orders out timely.

 

An error occurred attempting to update orders: Something went wrong refreshing your auth token. Please reconfigure your Squarespace store.
07/12/2021 23:16 : Shipstation
An error occurred attempting to update orders: An error occurred with the connection to SquareSpace, please try again and if the error persists try and reconnect your store

6 replies

Moderator-Davis

Hey there @Positive_Trim, 

 

Welcome to the community! We are very happy you would turn to us for support.

 

I really appreciate the amount of detail you provided in this post, including the troubleshooting steps that you have already taken.

 

With that in mind, I dug into the account myself to see if anything stood out to me. From looking into your account directly, I definitely want to get you connected with a member of our support team so that we can have one of our agents dedicated to getting to the bottom of this with you! 

 

I will be DMing you here in the community to go over some more details about that process 🙂 

 

Looking forward to making this a worry of the past with you! 


  • Aug 13, 2021 3:25 PM UTC

I am having an issue with this error, how do I resolve it?

Something went wrong refreshing your auth token. Please reconfigure your Squarespace store.


ADL
  • Aug 26, 2021 10:06 PM UTC

@Moderator-Davis I am having this exact same issue with multiple Squarespace stores. I have reconnected Squarespace countless times for both stores. Sometimes that will fix the problem temporarily, but the next time I log on, same issue. I have tried various web browsers (Chrome and Safari) and I've also deleted all my cookies, just in case that might help. But it doesn't. This has been happening since May or June. Below are screen grabs from one or two stores over the last month or two. I have had a Squarespace person try to hep me but they just said to take screen grabs of the issue and reconnect the store. They didn't help solve the problem.

 

 

 

 

 

 

 


I am having this exact same issue and am getting super frustrated. Please help!

 


  • Jan 30, 2022 12:13 AM UTC

Hi there, I am having the same issue. I tried trouble shooting and still nothing. The last time this happened was back in September where I created a new marketplace. It was a good temporary fix, but now it's happening again! Please help! 😞


I need help with importing my orders from square. An error occurred attempting to update orders: Failed to parse MonoAuth response. This is the error i get. Very frustrating.