Original post by user Ben Jillard
Among the stores I manage are quite a lot of artists using Big Cartel. I'm getting told off by both UPS and DHL for not supplying customer phone numbers when I ship out orders as they're not being imported by ShipStation. A while back I talked to Big Cartel and they told me that their API does supply the phone number with orders and the hooks or whatever ShipStation need are there to get them. I did put in a support case about this a while back but thought that as I'm still getting in trouble I might try posting about it here instead.
Given that most express couriers now insist on a phone number is it possible to prioritise this feature if, as they say, BigCartel are now forwarding that info. I don't have the time to copy and paste a phone number into hundreds of orders.
