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BigCommerce V3 skips orders on import to SS

  • Jan 23, 2025 4:20 PM UTC
  • 2 replies
  • 0 views
SSkeptic

 I have just switched over to using ShipStation's BigCommerce V3 App.

On order import, Shipstation is not importing the 2nd unit of 2-unit orders, only the 1st unit. This only happens on orders where the customer is shipping the 2nd to a different addresses.

Big Commerce assigns order numbers in these cases in this way: 12345-1 and 12345-2.

Shipstation import recognizes the 12345-1 part of the order and ignores the 12345-2 part of the order.

So I am missing order units in Shipstation. I have no way to import them as Shipstation does not see them.

This does not happen with the previous version of Big Commerce SS build. 

Now that I have installed V3 though, the previous BC SS module has stopped importing - so neither build is usable for me. I have 700 orders a week I need to process and ship.

I urgently need a fix so both parts of Big Commerce orders with -1/-2 endings are show up in Shipstation on import. Thank you for any repairs/solutions you can offer.

    2 replies

    CaraAdmin
    • CaraAdmin
    • Community Manager
    • Jan 24, 2025 2:50 PM UTC

    Hello, @SSkeptic!

     

    Thank you for your post in the community! While support is reviewing your ticket, I had the opportunity to bring this to the development team’s attention, and they were able to resolve the issue for you.

     

    I hope this helps and that you ship successfully today!

     

    -Cara

    SSkeptic
    • SSkeptic
    • Author
    • Employee
    • Jan 24, 2025 3:15 PM UTC

    Hi Cara,

    Thanks for the response. Sounds like good news - but resolved how?

    Will my missing orders reappear in SS BC V3 if I refresh? Has the v2 version of the Big Commerce app been re-activated?

    I have an open Support Request #7715472 - that would be a good place to fill me in. 

     

    Thank you.

    L

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