Around Memorial Day, our product bundles starting behaving differently. They don’t import at the same time as an order so they’re treated as additional items on the order. As additional items, they don’t show as shipped with the rest of the order. We’re a 3PL so this is a nightmare for our customers as every order with product bundles shows as partially fulfilled and lacks a tracking number.
ShipStation AI’s Support told us that communication about product bundles mostly only goes one way from marketplace to ShipStation and not ShipStation to marketplace. This is a huge problem for us and seems like a brand new change but no one is talking about it and I can’t get ShipStation support to talk to me about it. Surely we’re not the only ones struggling with this?
The AI answer (below in purple) said to make sure that product bundles are correctly configured in the marketplace. But that does not help us. Our customers do not create bundles in their marketplaces. That was the beauty of the bundles add-on. What good is the bundle add-on if our customers also have to mess with bundling in their marketplaces as well? Besides, we have some products that we treat as bundles but they do not sell as bundles to facilitate more efficient fulfillment.
Are we missing something?! Why are we suddenly struggling with this but no one else seems to be? Any ideas on a solution that doesn’t involve our customers making marketplace changes?
Thank you for any time any one spends on this.
Product bundles in ShipStation are designed to allow a single SKU to represent multiple component products, making it easier to process and ship bundled orders. When an order containing a bundled SKU imports into ShipStation, the system references the component products for fulfillment purposes. However, ShipStation does not sync updates about the bundle structure or its components back to your marketplace. This means that any changes or additions made to bundles within ShipStation after the order has imported will not be reflected in your marketplace.
This behavior can lead to situations where bundled items appear to be added after the order imports, and any updates made in ShipStation do not sync back to the marketplace. The sync process is primarily one-way: ShipStation imports order and product data from your marketplace, but does not push changes made within ShipStation back to the marketplace.
To resolve this issue, please ensure that your product bundles are configured correctly in your marketplace before orders are imported into ShipStation. Maintaining accurate bundle definitions in your marketplace will help ensure that orders import as intended, with all bundled items correctly referenced. Avoid making changes to bundles within ShipStation after import, as these changes will not be communicated back to your marketplace and may cause discrepancies.