Skip to main content

Cancelled order still in Awaiting Shipment

  • Apr 14, 2022 1:22 PM UTC
  • 1 reply
  • 0 views

Lately there have been numerous small bugs in Shipstation.  Today's glitch is an Amazon order got cancelled by buyer.  As I normally do I cancel the order in Shipstation but it is still showing in Awaiting Shipment.  Normally it moves to Cancelled Orders.  Is anyone else experiencing issues?

    1 reply

    Moderator-Davis

    Hey there @MR13, 

     

    Thanks for posting in the community! 

     

    I haven't seen widespread reports of this behavior. With that in mind, we want to make sure that Cancelling orders is operating as intended. If you are still seeing CANCELLED orders show up in awaiting shipment we will want to have our support team check that out directly! 

     

    Please reach out to support via chat or email (support@shipstation.com) so that we can troubleshoot with you. 

     

     

    From Moderator Davis, May the force be with you!
    Terms & ConditionsAccessibility statement