The fact they are not responding to chat is BEYOND INFURIATING. Sadly, ShipStation keeps going downhill. I am looking into both Pirate Ship, Shippo + Ship Hero to compare.
SS is the most expensive; and they do not pass on shipping discounts (unlike others), I did not mind becuase I've been using them for years without issue. Previously customer service was excellent. Now it's deplorable. Time for an alternative!
CHAT UNRESPONSIVE - Day 5 - DEPLORABLE
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.